PRIVACY POLICY
Introduction
Welcome to www.robere.co.id. We value your privacy and are committed to protecting the personal data you provide to us. This privacy policy explains how PT Robere Manajemen Indonesia, a business entity established under the laws of the Republic of Indonesia and subject to applicable regulations, hereinafter referred to as 'Robere & Associates (Indonesia)', acts as the data controller responsible for managing and processing personal data in accordance with legal provisions, including but not limited to Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi as amended from time to time, and its implementing regulations. This policy also governs how we collect, use, store, and protect your personal information in accordance with the principles of ISO/IEC 27001:2022 and other applicable data protection regulations in Indonesia.
Definitions
(1) Personal Information: Any information that can directly or indirectly identify an individual;
(2) User: An individual who accesses or uses the services of this website;
(3) Platform: The website www.robere.co.id and all related services available online;
(4) Data Controller: PT Robere Manajemen Indonesia, a business entity established and governed by the laws of the Republic of Indonesia, hereinafter referred to as 'Robere & Associates (Indonesia)', acting as the data controller responsible for managing and processing personal data as regulated by applicable laws;
(5) Data Processing: Any action performed on personal data, including collection, storage, processing, and deletion.
Legal Basis for Data Processing
(1) User consent; (2) The legitimate interests of PT Robere Manajemen Indonesia in providing services; (3) Legal obligations that must be fulfilled; (4) Execution of agreements with users; (5) Compliance with applicable data protection regulations.
Information Collection
Robere & Associates (Indonesia) may collect personal information from you when you:
(1) Fill out an online form; (2) Contact customer service; (3) Register for services or subscribe to our communications; (4) Participate in surveys or promotions.
The types of data we collect include:
(1) Full name; (2) Email address; (3) Phone number; (4) Company or organization information; (5) Bank account number; (6) Tax Identification Number (NPWP); (7) National Identification Card (KTP) number.
We may also use tracking technologies such as cookies to enhance user experience.
Role as Data Controller
Robere & Associates (Indonesia) acts as the data controller in accordance with applicable laws and is responsible for the processing of personal data. We ensure that data processing is carried out transparently and in the best interests of users.
Use of Information
We use the information we collect to:
(1) Provide, manage, and improve our services; (2) Respond to your inquiries and requests; (3) Send information or communications related to our services; (4) Comply with legal obligations and adhere to ISO/IEC 27001:2022 standards; (5) Conduct analysis and personalize user experiences; (6) Marketing and promotional purposes with opt-out options for users; (7) Manage information security and prevent misuse.
We do not sell, rent, or distribute your personal information to third parties without your consent, except as required by law.
International Data Transfer
If there is a need to transfer personal data abroad, we will ensure appropriate data protection in accordance with applicable regulations by adopting security mechanisms such as standard contractual clauses or data protection certifications.
Disclosure of Personal Information
We may share your personal information with third parties under the following conditions:
(1) Financial service providers for transaction processing; (2) Tax authorities or regulators as per legal obligations; (3) Authorized third parties for compliance with legal requirements or court orders; (4) Business partners for additional services with your consent; (5) Technology service providers supporting our data security infrastructure.
Data Storage and Security
We implement technical and organizational security measures in accordance with ISO/IEC 27001:2022 standards to protect your personal data from unauthorized access, loss, misuse, or alteration.
Security measures we implement include:
(1) Access restriction based on need; (2) System activity monitoring; (3) Security incident response protocols.
Your Rights to Personal Data
As the owner of personal data, you have the right to:
(1) Access your personal data that we store; (2) Update or correct your personal information; (3) Request the deletion of your personal data; (4) Withdraw consent related to personal data processing, if applicable; (5) Object to the use of certain data; (6) Request data portability; (7) Lodge complaints regarding the processing of your personal data to data protection authorities.
Changes to Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or compliance with applicable regulations.
Contact
If you have any questions or requests regarding this privacy policy, please contact us at:
PT Robere Manajemen (Indonesia) / Robere & Associates (Indonesia)
Email: info@robere.co.id
Address: Menara Thamrin Level 8, Suites 802, Jl. M. H. Thamrin Kav.3, Jakarta Pusat 10250
This privacy policy is effective as of February 15, 2025.