The Indonesian government has strengthened national information security governance through the issuance of Ministerial Regulation of Communication and Digital Affairs (Permenkomdigi) No. 8 of 2025. This regulation mandates all commercial postal and logistics service providers to implement an Information Security Management System (ISMS) in accordance with the international standard ISO/IEC 27001:2022.

This policy reflects the government’s commitment to ensuring data security, maintaining public trust, and enhancing the competitiveness of the national logistics industry in the digital era.

Why Information Security Has Become a Legal Obligation

The logistics and postal sector is among the industries most exposed to information security risks. Every day, millions of customer data points are processed and stored digitally — from delivery addresses to transaction details. Without a robust information security management framework, threats such as data breaches, cyberattacks, and misuse of information can result in significant financial and reputational losses.

Through Permenkomdigi No. 8 of 2025, the government affirms that:

• Information security is no longer optional but a legal obligation;

• Postal and logistics providers must implement and demonstrate compliance with ISO/IEC 27001:2022;

• ISO/IEC 27001:2022 certification serves as evidence of commitment and regulatory compliance with proper information security governance.

Implications for Postal and Logistics Service Providers

Compliance with this regulation brings direct implications for all postal, delivery, and logistics providers.
Key requirements include:

1. Establishing a structured information security system aligned with business and operational risks.

2. Defining documented and integrated data security policies and procedures.

3. Conducting internal and external audits to ensure the effectiveness of implementation.

4. Obtaining ISO/IEC 27001:2022 certification through accredited certification bodies.

5. Promoting a strong information security culture across all levels of the organization.

This implementation not only ensures compliance with government regulations but also strengthens customer trust and builds a long-term foundation for cyber resilience.

ISO/IEC 27001:2022 — The Global Foundation of Information Security

ISO/IEC 27001:2022 is the international standard for implementing an Information Security Management System (ISMS).
It provides organizations with a systematic framework to:

• Identify and assess information security risks;

• Establish appropriate data protection controls and policies;

• Maintain the confidentiality, integrity, and availability of information;

• Ensure legal compliance with national and international requirements.

For the logistics and postal industries, ISO/IEC 27001:2022 helps create a secure, efficient, and trustworthy digital supply chain amid the growing complexity of cyber threats.

Robere & Associates’ Support for Compliance and Cyber Resilience

As an internationally certified management system consultancy, Robere & Associates has supported numerous organizations across the logistics, transportation, and postal sectors in effectively implementing ISO/IEC 27001.

Robere’s approach focuses on risk-based and sustainable strategies, including:

• Design and implementation of ISMS tailored to organizational context and risk environment;

• Audit and certification support for ISO/IEC 27001:2022 until official certification is achieved;

• Training and awareness programs to strengthen internal information security culture;

• Integration of multiple standards such as ISO 9001, ISO 22301, and ISO 27701 to ensure system efficiency and alignment.

With over 35 years of experience, Robere ensures that every client is not only compliant but also truly secure and resilient against future digital threats.

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FAQ: ISO/IEC 27001 for the Logistics and Postal Sector

1. What is Permenkomdigi No. 8 of 2025?
Permenkomdigi No. 8 of 2025 is an official regulation issued by the Ministry of Communication and Digital Affairs of Indonesia, requiring postal and logistics service providers to implement an Information Security Management System (ISMS) in accordance with ISO/IEC 27001:2022.

2. Why is ISO/IEC 27001 mandatory for the logistics and postal industry?
Because this sector handles massive volumes of customer and transactional data daily. ISO 27001 helps ensure data protection, prevent information leaks, and maintain operational reliability.

3. What are the main benefits of implementing ISO/IEC 27001 for logistics organizations?
Key benefits include increased customer trust, reduced cybersecurity risks, compliance with government regulations, and improved digital competitiveness.

4. How does the ISO/IEC 27001 certification process work?
The process typically involves a gap analysis, implementation of security controls, internal audits, and external audits by accredited certification bodies that issue the official certificate.

5. How can Robere & Associates assist organizations in meeting this regulation?
Robere & Associates provides end-to-end services — from consultation, implementation, and training to audit and certification assistance — ensuring your organization meets all regulatory requirements while maintaining customer trust.

Trust is the new currency. Consumers no longer judge an organization solely by the quality of its products or services—but also by how it protects their personal data. The surge of data breaches in recent years has revealed how fragile reputation can be when privacy is ignored.

Once data is compromised, the loss extends far beyond financial damage—it erodes public trust. Global studies even show that customers tend to abandon brands that have failed to protect their privacy, no matter how superior their products are.

Therefore, organizations must proactively build public trust. One of the most effective ways to do so is by implementing ISO/IEC 27701, the international standard for Privacy Information Management Systems (PIMS). This standard enables organizations not only to comply with regulations but also to demonstrate a genuine commitment to privacy protection.

Privacy as a Driver of Public Trust

As digital awareness grows, privacy has become one of the key factors influencing customer decisions. For consumers, the protection of personal data is now as important as the quality of the product they purchase.

Today’s customers are more critical and unafraid to ask:

“Is my data safe?”
“How does the company protect my information?”
“Is this organization transparent?”

These questions can no longer be answered with words alone—they require proof.

This is where privacy transforms into part of the customer experience. Organizations that are transparent, responsible, and trustworthy in managing personal data will earn long-term confidence—while those that fail to do so will quickly lose it.

ISO/IEC 27701 as Proof of Commitment

ISO/IEC 27701 serves as a global benchmark for organizations that take privacy seriously. Implementing this standard provides a clear, documented, and auditable framework for managing personal data responsibly.

This certification is not a mere “formality.” In the eyes of the public and business partners, ISO/IEC 27701 is a mark of credibility—a signal that your organization applies internationally recognized privacy governance.

Through certification, your organization demonstrates not only legal compliance but also a commitment to integrity, transparency, and accountability. This gives the public greater confidence that their data is in safe hands.

Reputation Benefits of Implementing ISO/IEC 27701

Implementing ISO/IEC 27701 brings long-term, tangible benefits to organizational reputation:

• Increased customer loyalty.
  Consumers are more likely to stay with companies they trust, even amid intense market competition.

• Stronger confidence from investors and partners.
  Organizations that adopt international privacy standards are perceived as lower-risk and better governed.

• Broader global opportunities.
  Many multinational corporations now require business partners to hold privacy and security certifications. With ISO/IEC 27701, your organization is ready to participate in global business networks.

In short, ISO/IEC 27701 not only protects organizations from risk—it strengthens their market position.

Strategic Steps to Use ISO/IEC 27701 as a Trust-Building Tool

Implementation of ISO/IEC 27701 is often seen merely as a compliance measure. In fact, when properly managed, it can serve as a strategic communication tool for building public trust.

1. Integrate It Into Organizational Culture

Don’t stop at documentation. Ensure every employee understands and applies privacy principles in daily work. When privacy becomes part of your culture, the public perceives genuine consistency—not just formality.

2. Communicate It Publicly

Many organizations achieve certification but never talk about it. Yet, this is a valuable asset. Use official communication channels—your website, annual reports, or social media—to share that your organization is ISO/IEC 27701 certified. Tell the story behind the certification and what it means for your customers.

3. Demonstrate Proactive Transparency

Don’t wait for incidents to discuss privacy. Proactively explain how you protect customer data—for example, through clear and simple privacy policies or annual transparency reports.

4. Educate Your Customers

Many customers don’t understand what ISO/IEC 27701 means. Explain it in simple language: this certification ensures their data is more secure, their privacy rights are respected, and your systems are independently verified. This approach makes customers feel involved—not merely managed.

With these steps, ISO/IEC 27701 evolves beyond a compliance symbol into a powerful communication tool that strengthens public trust.

In the digital era, public trust is an organization’s greatest asset. You may have the best products, the fastest service, or the most advanced technology—but if you fail to protect privacy, it can all collapse in an instant.

Implementing ISO/IEC 27701:2025 is not just about legal compliance—it’s about demonstrating an ethical and strategic commitment to protecting personal data. By integrating it into your organizational culture and communicating it transparently, ISO/IEC 27701 can become a strong foundation for customer loyalty, investor confidence, and global business growth.

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FAQ

1. Is ISO/IEC 27701 certification only useful for legal compliance?
   No. It also enhances customer trust and strengthens organizational reputation.
2. How can we communicate our ISO/IEC 27701 certification to the public?
   Through annual reports, official websites, social media, and simple educational messages for customers.
3. Is ISO/IEC 27701 only for large organizations?
   No. Small and medium-sized enterprises can also gain significant benefits, especially in building customer trust.
4. How is ISO/IEC 27701 linked to business reputation?
   Organizations trusted to protect privacy are more appealing to customers, more credible to investors, and more attractive to global partners.
5. How can ISO/IEC 27701 become part of the culture, not just documentation?
   Through employee training, effective internal communication, and embedding privacy practices into everyday operations.

Personal data is both a valuable asset and a major responsibility for every organization. Each transaction, online form, and even internal conversation may contain personally identifiable information (PII). The challenge is that the risks of misuse and data breaches continue to increase.

ISO/IEC 27701:2025 introduces a Privacy Information Management System (PIMS) framework that helps organizations manage personal data securely, transparently, and in compliance with regulations. However, there is one crucial aspect often overlooked — the success of PIMS does not depend solely on documents or technology, but on the people who implement it.

From top management to operational staff, employees are the main drivers that bring PIMS to life within the organization.

What is ISO/IEC 27701:2025 PIMS?

Before discussing the human factor, let’s first understand what PIMS is. A Privacy Information Management System (PIMS) is a management system based on ISO/IEC 27701:2025 for handling personal data. This standard helps organizations protect PII through documented policies, procedures, and controls. Unlike the previous version, ISO/IEC 27701:2025 is stand-alone, meaning organizations can apply it directly without having ISO/IEC 27001:2022 in place first. PIMS covers technical, regulatory, and governance aspects — but its success depends largely on the people within the organization.

Why Employees Are the Key to ISO/IEC 27701:2025 PIMS

1. Humans are the weakest link.
   The majority of data breaches occur due to human error — such as sending an email to the wrong recipient or using weak passwords.

2. Every employee has access.
   From the receptionist to the director, everyone may have access to personal data. Every action matters to overall data security.

3. Privacy culture is stronger than written rules.
   Procedures can be documented, but only a strong culture ensures people actually practice privacy protection in their daily work.

The Role of Employees in Implementing PIMS

To make ISO/IEC 27701:2025 truly effective, each employee level plays a distinct role:

1. Top Management
   Top management is responsible for setting strategic direction and commitment, providing resources and full support, and most importantly — serving as role models in privacy compliance.

2. Managers & Supervisors
   They translate policies into daily procedures, oversee implementation within their teams, and resolve issues when rules or expectations are unclear.

3. All Employees
   Every employee must follow basic procedures — such as maintaining password confidentiality and handling data carefully.
   They should report incidents or potential privacy breaches and participate in regular privacy training sessions.

Strategies to Build a Privacy Culture in the Organization

For employees to be genuinely involved in PIMS, organizations must foster a strong privacy culture. Here are the steps:

1. Education and Training
   Regular education and training ensure employees remain aware of the importance of protecting personal data.
   The materials should be relevant to each department — for instance, HR focuses on employee data, while marketing focuses on customer data.

2. Effective Communication
   Use simple, clear messages such as posters or short reminders.
   Organizations should also provide a clear incident reporting channel so employees feel comfortable speaking up.

3. Integration into Work Processes
   Integrate privacy into daily routines — not as an additional rule but as a natural part of every activity.
   When this happens, employees perceive privacy as a standard work ethic, not a burden.

4. Employee Empowerment
   Empower employees by giving them real roles — such as participating in internal audits, providing feedback, or appointing “privacy champions” in each department.

5. Recognition and Appreciation
   Simple gestures like thank-you notes, small rewards, or acknowledgment from management can make compliance feel meaningful, not mandatory.

Simple Everyday Practices

Protecting privacy is not about grand gestures, but consistent small habits practiced daily by your employees. For example:

• Lock your laptop when leaving your desk.

• Never share passwords with colleagues.

• Double-check recipient addresses before sending important documents.

• Store physical documents in locked drawers.

• Report any phishing emails immediately.

When practiced consistently, these small actions can prevent major incidents.

Challenges and How to Overcome Them

Building a PIMS-based privacy culture is not easy. Common challenges include:

• Employee resistance.
  Some employees see privacy procedures as extra workload. The solution is to educate them about the personal and organizational benefits.

• Lack of understanding.
  Not everyone understands what PII is or why it matters. The solution is to use simple, practical communication.

• Limited resources.
  Not every organization has a dedicated privacy team. Start small — with basic training — and gradually move toward full certification.

ISO/IEC 27701:2025 PIMS provides a clear framework for protecting personal data. Yet, documents and technology are only the foundation — the real life force behind PIMS is your people.

By building a privacy culture, engaging everyone, and making compliance a daily habit, you’re not just protecting data — you’re safeguarding your organization’s reputation, public trust, and long-term future.

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FAQ

Is technology alone enough to protect privacy?
No. Technology is just a tool. Without human awareness, vulnerabilities will always exist.

How can employees be encouraged to care about privacy?
Through regular training, clear communication, and recognition for compliance.

Should all employees be involved in PIMS?
Yes. Privacy is a shared responsibility, from staff to top management.

What if employees resist new rules?
Educate them using real-world examples of data breach impacts — both for the organization and themselves.

What are the long-term benefits of a privacy culture?
Increased customer trust, fewer incidents, and stronger organizational competitiveness.

In today’s digital era, personal data has become both a valuable asset and a potential source of risk for organizations. Every online interaction, business transaction, and public service generates data trails that must be properly managed. However, the rising number of data breaches and misuse of personal information has made the public increasingly critical of how companies protect their privacy.

Indonesia has enacted  Undang-Undang Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi (UU PDP), which requires every data controller and processor to ensure the security and governance of personal data comprehensively. With this regulation in place, organizations can no longer take privacy lightly, as non-compliance may result in administrative or even criminal sanctions.

In this context, international standards such as ISO/IEC 27701:2025 emerge as a new pillar of privacy governance, helping organizations meet legal obligations while strengthening public trust.

 

What is ISO/IEC 27701:2025?

ISO/IEC 27701 is an international standard for a Privacy Information Management System (PIMS). It provides a structured framework for organizations to manage personally identifiable information (PII) effectively, securely, and transparently.

The first edition, ISO/IEC 27701:2019, was published as an extension of ISO/IEC 27001 and 27002. This meant that only organizations already certified under ISO/IEC 27001 could obtain ISO/IEC 27701 certification.

However, the latest version, ISO/IEC 27701:2025, introduces fundamental changes:

1. It stands as a standalone standard. Organizations are no longer required to have ISO/IEC 27001 certification before being certified under ISO/IEC 27701.

2. It adopts the High-Level Structure (HLS). This aligns it with other ISO standards such as ISO 9001, ISO/IEC 20000-1, and the latest ISO/IEC 27001.

3. It emphasizes more comprehensive requirements. All clauses from 4–10 are mandatory, making PIMS a complete management system rather than a supplementary guide.

With these characteristics, ISO/IEC 27701:2025 becomes more inclusive and adaptable for various types of organizations—technology companies, financial institutions, educational bodies, and public sector entities alike.

Why is ISO/IEC 27701:2025 Important in the Era of the PDP Law?

Indonesia’s PDP Law imposes strict obligations on organizations that handle personal data—from obtaining valid consent and ensuring data security to providing access, correction, and deletion rights for data subjects.

ISO/IEC 27701:2025 aligns with these requirements. The standard helps organizations to:

• Translate regulations into practical implementation. For example, documenting data collection flows, assessing privacy risks, and defining data deletion procedures.

• Build compliance evidence. ISO/IEC 27701:2025 certification serves as tangible proof of an organization’s commitment to adhering to the PDP Law.

• Reduce the risk of legal penalties. With well-documented privacy governance, organizations have protection in case of audits or investigations.

In essence, the standard is not just about “following the rules,” but about strengthening the foundation of long-term privacy governance.

Benefits of Implementing ISO/IEC 27701:2025

1. Legal Certainty

Organizations that implement this standard have clear guidelines for meeting the PDP Law’s requirements, minimizing risks of misinterpretation or non-compliance that could lead to sanctions.

2. Public Trust

In business, trust is currency. When customers are confident their data is handled securely, organizational reputation and loyalty increase.

3. Operational Efficiency

ISO/IEC 27701:2025 encourages organizations to establish policies, procedures, and responsibilities systematically. This results in more structured, efficient, and accountable data management.

4. Market Competitiveness

Privacy certification adds value in a competitive business environment. Many global enterprises now only partner with organizations certified under international standards.

Strategic Steps Toward Implementation

1. Top Management Commitment – Privacy cannot be the sole responsibility of IT or legal teams; it requires full leadership support.

2. Gap Analysis – Compare current practices against ISO/IEC 27701:2025 requirements and the PDP Law to identify areas for improvement.

3. Develop PIMS Policies & Procedures – Define how data is collected, stored, used, shared, and deleted.

4. Training & Awareness – Ensure employees understand their roles in maintaining privacy.

5. Internal Audit & Certification – Conduct regular evaluations and prepare for formal certification to obtain official recognition.

ISO/IEC 27701:2025 arrives at the perfect time to address the challenges of modern data protection. It is not merely about regulatory compliance, but also about demonstrating commitment to ethics, transparency, and information security.

For organizations in Indonesia, adopting ISO/IEC 27701:2025 is a strategic move to ensure compliance with the UU PDP while fostering the public trust that is increasingly vital in the digital age.

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FAQ

1. Is every organization required to have ISO/IEC 27701:2025?
   Not legally required, but highly recommended. The PDP Law does not specify particular standards, yet ISO 27701 certification serves as strong evidence of compliance and accountability in managing personal data.
2. Is ISO/IEC 27701:2025 only for technology companies?
   No. The standard is relevant for any organization that processes personal data—including banks, hospitals, universities, and government agencies.
3. How long does implementation take?
   It depends on the organization’s complexity and system readiness. Typically, the process takes 6–8 months, including training, documentation, and auditing.
4. Is ISO/IEC 27001 required before implementing ISO/IEC 27701:2025?
   No. The 2025 version is stand-alone, meaning it can be adopted directly without prior ISO 27001 certification.
5. How does ISO/IEC 27701 relate to the PDP Law?
   They complement each other: the PDP Law defines legal obligations, while ISO/IEC 27701 provides a practical framework for fulfilling them.

No one wants to start the day with news that the streets are closed due to large-scale demonstrations. Yet in reality, access to the office can be blocked, teams scattered, and client service schedules still waiting. At times like this, improvisation often leads to panic. A Business Continuity Plan (BCP) ensures that business operations do not stop by providing clear, measurable, and actionable guidance.

What Is BCP?

A Business Continuity Plan (BCP) is a plan developed by an organization to ensure business continuity, particularly to keep critical or essential operational processes running despite disruptions. The focus is not only on recovery but also on the ability to continue delivering operational services. In best practice, BCP is aligned with standards such as ISO 22301, where the plan does not depend on individuals but on a documented management system that is regularly tested and updated.

Why Is BCP Important During Demonstrations & Unexpected Events?

Social disruptions, such as demonstrations, often arise suddenly, as occurred at the end of August 2025. These situations limit physical access, require rapid decision-making, and demand clear coordination of communication and operational instructions to avoid confusion. Without a BCP, organizational responses tend to be reactive. With a BCP, however, organizations have measurable scenarios that ensure services remain operational, data and systems are protected, and recovery is carried out according to realistic Recovery Time Objectives (RTO), without exceeding the tolerance limit acceptable to stakeholders, known as the Maximum Allowable Outage (MAO).

Key Foundations & Components of BCP Based on ISO 22301

• Business Impact Analysis (BIA): Mapping of critical processes, identifying dependencies (applications, vendors, locations), and assessing potential impacts if processes are disrupted. (Download BIA)

• Maximum Allowable Outage (MAO): The tolerance limit of downtime acceptable to stakeholders when the organization cannot operate.

• Recovery Time Objective (RTO) & Recovery Point Objective (RPO): Agreed recovery targets for time and data loss tolerance for each service, across functions.

• Alternative Operations Strategy: Options for maintaining operations, such as work-from-anywhere, backup site/cloud usage, work area recovery, or capacity redirection.

• IT Disaster Recovery (DR): Includes encrypted backups, regular restore testing, recovery guidelines (BCP), access controls (VPN, MFA), and compliance with the Personal Data Protection Law (UU PDP).

• Crisis Communication Plan: Escalation channels, spokesperson appointments, update frequency, and ready-to-use message templates.

• Critical Vendor Management: SLA provisions during crises, emergency contacts, and ensuring vendor BCP/DRP compatibility with the organization.

• Governance & Roles: Decision-making structures and authorities during crises, e.g., Incident Commander, IT Recovery Lead, Crisis Management Team.

What Needs to Be Ensured When Running BCP?

Organizations must ensure proper storage and regular testing of all elements supporting business continuity, including: cross-functional and critical vendor emergency contact lists; secure repositories of emergency access and credentials (VPN, MFA, admin accounts); simple and operational priority service recovery BCPs; standard communication references for employees, key clients, and the public; alternative capacity (e.g., backup site/cloud, telephony or ticketing backup); and quick decision lists regarding which activities can be postponed without breaching contracts or SLAs. All these elements should be centralized and easily accessible during crises, rather than scattered across hard-to-track channels.

BCP KPIs and Metrics

The readiness level of a BCP can be monitored through several indicators, including: declaration time (interval from incident occurrence to BCP activation), compliance rate with RTO/RPO for each service, recovery duration compared to target, number of drill findings resolved each quarter, and client satisfaction scores after incidents. Trend analysis of these metrics provides management with the basis for determining additional investments—whether in capacity enhancement, recovery automation, or strengthening cross-functional coordination.

BCP vs DRP

A Business Continuity Plan (BCP) focuses on sustaining business processes—including services, customers, human resources, communication, and operations—to keep business running despite disruptions. Meanwhile, a Disaster Recovery Plan (DRP) focuses on restoring IT capabilities, such as servers, databases, applications, networks, and data, so that the technological foundation returns to normal.

In essence, the difference lies in their roles: BCP determines service priorities and recovery sequences, while DRP executes technical recovery steps according to those priorities. Therefore, both must be designed, tested, and executed in an integrated manner to complement each other in safeguarding organizational continuity.

Common Mistakes

Many business continuity plans fail during crises because they were developed without a Business Impact Analysis (BIA), making them generic and impractical. Other common mistakes include setting overly ambitious RTO/RPO targets without sufficient technical support; never conducting drills, leaving the BCP unused until panic strikes; neglecting vendor readiness, which often becomes the weakest link in the service chain; and leaving documents outdated despite changes in systems or organizational structure.

Conclusion

Disruptions and crises never wait for the “right time” or for organizations to be fully prepared. With a Business Continuity Plan (BCP), uncertainty can be translated into concrete steps: services remain operational, teams understand their roles, and clients feel supported. The most honest question for every organization is: “If tomorrow morning the office is inaccessible due to a demonstration, will your services still run?”

Need practical, tested Business Continuity Management (BCM) tailored to your business context? Robere & Associates (Indonesia) is ready to support you, starting from initial identification, conducting Business Impact Analysis (BIA) (Download BIA) and Risk Assessment, defining RTO/RPO, drafting the BCP, training your teams, to conducting drills in line with ISO 22301 standards.

Contact Robere & Associates today, so when disruptions happen, your business keeps running without interruption.

Usaha Mikro, Kecil, dan Menengah (UMKM) merupakan tulang punggung perekonomian Indonesia, berkontribusi besar terhadap PDB dan penyerapan tenaga kerja. Namun, untuk bersaing di pasar lokal, nasional, maupun global, UMKM perlu meningkatkan kualitas produk dan layanan secara berkelanjutan.

Sertifikasi ISO 9001 menawarkan standar manajemen mutu internasional yang dapat membantu UMKM membangun sistem yang kuat, terstruktur, dan berorientasi pada perbaikan berkelanjutan. Melalui penerapan ISO 9001, UMKM tidak hanya mampu memenuhi standar global, tetapi juga dapat meningkatkan kepercayaan pelanggan, memperluas pasar, dan siap naik kelas.

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Mengapa Banyak UMKM Belum Memulai Implementasi ISO 9001?

Meskipun manfaat ISO 9001 telah terbukti, banyak pelaku UMKM masih ragu atau menunda implementasinya. Beberapa alasan yang sering muncul antara lain:

• Keterbatasan sumber daya: SDM, waktu, dan biaya.

• Kurangnya pemahaman tentang ISO 9001: Dianggap rumit dan hanya untuk perusahaan besar.

• Ketakutan akan dokumentasi: Proses dianggap menyita waktu dan membingungkan.

• Kurangnya dukungan manajemen: Manfaat jangka panjang belum disadari.

Oleh karena itu, diperlukan strategi implementasi ISO 9001 yang tepat untuk membantu UMKM mengatasi kendala tersebut.

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Strategi Implementasi ISO 9001 yang Efektif untuk UMKM

Berikut strategi bertahap yang dapat membantu UMKM menjalankan ISO 9001 secara efektif:

1. Bangun Komitmen Manajemen Sejak Awal

Keberhasilan implementasi sangat bergantung pada komitmen dari pemilik atau manajemen UMKM. ISO 9001 adalah investasi jangka panjang dalam kualitas dan efisiensi bisnis.

2. Pelajari Persyaratan ISO 9001 dengan Bahasa yang Mudah

Gunakan bahan belajar sederhana dan pelatihan khusus untuk UMKM. Pahami hal-hal penting seperti kepuasan pelanggan, pendekatan proses, dan budaya perbaikan.

3. Identifikasi dan Dokumentasikan Proses Utama

Pemetaan proses utama seperti produksi, pelayanan, dan pengadaan bahan baku sangat penting. Dokumentasikan dengan cara sederhana (flowchart/checklist) agar mudah dipahami.

4. Terapkan Pendekatan Bertahap

Fokuslah pada proses yang berdampak besar terhadap kualitas. Setelah stabil, kembangkan ke area lain dalam bisnis.

5. Tingkatkan Kompetensi Tim melalui Pelatihan

Berikan pelatihan internal atau kerja sama dengan konsultan agar tim memahami prinsip manajemen mutu dan perannya.

6. Gunakan Sistem Dokumentasi yang Sederhana

Manfaatkan teknologi ringan seperti Google Drive atau software manajemen mutu sederhana yang sesuai kebutuhan UMKM.

7. Lakukan Audit Internal secara Rutin

Audit internal membantu mengidentifikasi area perbaikan dan menjaga konsistensi sistem.

8. Libatkan Konsultan ISO untuk Pendampingan

Konsultan ISO dapat mempercepat pemahaman, membantu mengatasi hambatan teknis, dan memastikan kesiapan sertifikasi.

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Contoh Implementasi Nyata: UMKM Kerajinan Tangan di Jepara

Sebuah UMKM di Jepara sukses menembus pasar ekspor setelah menerapkan ISO 9001 secara bertahap. Langkah yang dilakukan antara lain:

• Workshop internal untuk seluruh staf

• Dokumentasi sederhana proses produksi dan QC

• Audit internal bulanan

• Aplikasi mobile untuk pemesanan dan bahan baku

Hasilnya: standar mutu meningkat, kepercayaan pasar naik, distribusi berkembang secara nasional.

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Manfaat Jangka Panjang ISO 9001 untuk UMKM

• Peningkatan kualitas produk dan layanan

• Efisiensi operasional dan pengurangan biaya

• Meningkatkan kepercayaan pelanggan dan peluang pasar

• Mempermudah akses pembiayaan dan kerja sama

• Menjadi bekal untuk ekspansi bisnis

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Kesimpulan

Implementasi ISO 9001 untuk UMKM adalah langkah strategis untuk meningkatkan kualitas dan daya saing. Dengan pendekatan yang tepat dan fokus pada proses utama, UMKM dapat menerapkan sistem manajemen mutu secara efektif tanpa beban berlebih.

Untuk memastikan implementasi berjalan lancar, ikuti pelatihan ISO 9001 dari Robere & Associates. Dirancang dengan materi yang mudah dipahami dan aplikatif untuk UMKM, pelatihan ini dipandu oleh trainer profesional yang siap membantu menjawab tantangan nyata di lapangan. Hubungi Robere & Associates (Indonesia) sekarang, daftarkan tim Anda, dan wujudkan pertumbuhan berkelanjutan dengan ISO 9001.

ISO 9001 adalah standar internasional untuk Sistem Manajemen Mutu (SMM) yang diakui secara global. Lebih dari satu juta organisasi di seluruh dunia telah menerapkannya untuk memastikan bahwa produk dan layanan mereka konsisten, berkualitas tinggi, serta memenuhi kebutuhan pelanggan dan persyaratan peraturan.

Di tengah persaingan bisnis yang semakin ketat dan ekspektasi konsumen yang meningkat, sertifikasi ISO 9001 bukan lagi sekadar keunggulan tambahan—melainkan sebuah kebutuhan strategis. ISO 9001 memberikan kerangka kerja bagi organisasi untuk:

• Mengidentifikasi dan mengelola risiko proses bisnis

• Meningkatkan efisiensi operasional

• Menjamin kepuasan pelanggan secara berkelanjutan

• Mendorong budaya perbaikan berkelanjutan di seluruh organisasi

• Meningkatkan kepercayaan stakeholder melalui tata kelola yang andal

Implementasi ISO 9001:2025 – Apa yang Perlu Diketahui?

Organisasi Internasional untuk Standardisasi (ISO) secara berkala memperbarui standar-standarnya untuk menjaga relevansi terhadap perubahan teknologi, kebutuhan pasar, dan ekspektasi masyarakat.

Versi sebelumnya, ISO 9001:2015, membawa sejumlah pembaruan seperti penguatan manajemen risiko, peningkatan peran kepemimpinan, dan pendekatan berbasis proses.

Saat ini, ISO 9001:2025 sedang dikembangkan. Walaupun versi final belum dirilis, organisasi perlu menyadari bahwa revisi ini akan berdampak pada struktur sistem manajemen mutu yang telah ada.

Menurut Komite Teknis ISO/TC 176, proses revisi ini akan berlangsung selama 2–3 tahun dan diharapkan selesai pada atau sebelum tahun 2026.

Isu dan Tren yang Mendorong Revisi ISO 9001

Beberapa isu strategis yang menjadi dasar pengembangan ISO 9001 versi 2025:

1. Digitalisasi dan Otomatisasi Proses

Organisasi kini mengandalkan teknologi seperti ERP, sistem manajemen mutu berbasis cloud, dan Artificial Intelligence (AI). ISO 9001:2025 diharapkan menyesuaikan dengan realitas digital ini.

2. Sustainability dan ESG (Environmental, Social, Governance)

Fokus global terhadap sustainability dan ESG mendorong sistem mutu untuk mendukung Sustainable Development Goals (SDGs), termasuk perubahan terkait climate action pada ISO 9001:2015/Amd 1:2024.

3. Resiliensi Organisasi

Pandemi dan krisis global telah membuktikan pentingnya sistem manajemen yang adaptif dan tangguh. ISO 9001:2025 diperkirakan akan menekankan business resilience sebagai bagian penting dari QMS.

4. Integrasi Standar ISO

Banyak organisasi mengimplementasikan beberapa standar sekaligus, seperti ISO 27001, ISO 37001, dan ISO 45001. Oleh karena itu, struktur baru ISO 9001 akan mengadopsi Harmonized Structure (HS) untuk kemudahan integrasi.

Prinsip-Prinsip Dasar ISO 9001 yang Tetap Relevan

Meskipun akan diperbarui, prinsip-prinsip berikut tetap menjadi fondasi:

Langkah Persiapan Organisasi terhadap ISO 9001:2025

Agar tidak tertinggal dalam proses transisi, organisasi dapat mulai dengan:

1. Audit Sistem ISO 9001 Saat Ini
   Identifikasi kekuatan dan area untuk perbaikan dari QMS yang berlaku saat ini.

2. Perkuat Kompetensi Internal
   Lakukan pelatihan ISO 9001 untuk meningkatkan kompetensi auditor internal.

3. Ikuti Update Standar Secara Aktif
   Pantau informasi resmi dari ISO/TC 176 dan diskusikan dengan konsultan terpercaya seperti Robere & Associates.

4. Perkuat Dokumentasi dan Bukti Kinerja
   Pastikan dokumentasi QMS lengkap, akurat, dan berbasis bukti kinerja.

5. Susun Rencana Transisi ISO 9001:2025
   Buat roadmap strategis yang memandu organisasi dalam mempersiapkan transisi.

Peran Konsultan ISO dalam Proses Transisi

Transisi ke ISO 9001:2025 bisa menjadi tantangan. Di sinilah peran konsultan ISO menjadi krusial. Robere & Associates, dengan pengalaman lebih dari 35 tahun, menyediakan layanan konsultasi implementasi ISO yang strategis dan efisien.

Konsultan tidak hanya membantu memenuhi persyaratan baru, tetapi juga memberikan nilai tambah bisnis nyata melalui pendekatan yang berbasis risiko dan perbaikan berkelanjutan.

Kesimpulan

ISO 9001:2025 adalah peluang strategis bagi organisasi untuk menyempurnakan sistem mutu dan meningkatkan daya saing. Dengan persiapan sejak dini, organisasi dapat menghadapi transisi dengan lebih percaya diri dan mendapatkan manfaat optimal dari pembaruan ini.

Apakah Anda Siap Menyambut ISO 9001:2025? Tim konsultan Robere & Associates siap membantu Anda merancang strategi transisi yang efektif. Hubungi kami sekarang dan konsultasikan kebutuhan organisasi Anda!

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sumber:

• https://www.iso.org/iso-9001-quality-management.html

• https://committee.iso.org/home/tc176

ISO 9001, sertifikasi internasional yang berfokus pada manajemen mutu, pada masa percepatan perbuhanan teknologi, digitalisasi, dan tuntutan pasar yang semakin kompleks, banyak organisasi bertanya-tanya:

Apakah ISO 9001 masih relevan di tahun 2025 dan seterusnya?

Pertanyaan ini menjadi wajar mengingat munculnya berbagai metodologi baru dalam ilmu manajemen, serta pesatnya perkembangan teknologi dan kebutuhan akan fleksibilitas proses bisnis. Namun, menurut banyak eksekutif perusahaan global, ISO 9001 tidak hanya tetap relevan, tetapi justru semakin penting karena menjadi fondasi utama bagi organisasi untuk tumbuh dan berkembang secara strategis.

Evolusi Dari Standar Mutu Menuju Pilar Strategis

Sejak pertama kali diperkenalkan pada tahun 1987, ISO 9001 telah mengalami berbagai revisi besar dan berkembang dari sekadar standar pengendalian mutu menjadi sistem manajemen mutu yang holistik dan strategis.

Versi terbaru yang saat ini digunakan, ISO 9001:2015, memperkuat pendekatan berbasis proses serta memasukkan manajemen risiko dan fokus pada kepemimpinan serta kepuasan pelanggan sebagai bagian inti dari sistem.

Hal ini memberikan fleksibilitas yang jauh lebih tinggi dan orientasi pada hasil bisnis yang nyata, menjadikannya sangat cocok diterapkan dalam berbagai konteks dan kondisi organisasi modern.

Alasan ISO 9001 Tetap Relevan di Tahun 2025

1. Fleksibilitas Tinggi untuk Berbagai Industri

Salah satu keunggulan utamanya adalah fleksibilitas. Standar ini tidak dibuat untuk industri atau sektor tertentu saja. Sebaliknya, ISO 9001 dapat diterapkan oleh organisasi dari berbagai sektor, seperti manufaktur, layanan kesehatan, pendidikan, teknologi informasi, sektor publik, hingga perusahaan rintisan atau start-up.

Fleksibilitas ini memungkinkan organisasi untuk menyesuaikan penerapan dengan kebutuhan dan konteks internal, tanpa harus mengorbankan prinsip dasar sistem manajemen mutu. Hal ini menjadikan sistem manajemen mutu ini tetap relevan di tengah dinamika bisnis yang cepat berubah di tahun 2025.

2. Pendekatan Berbasis Risiko yang Proaktif

ISO 9001:2015 memperkenalkan pendekatan risk-based thinking atau pemikiran berbasis risiko, yang mendorong organisasi untuk tidak hanya bereaksi terhadap masalah, tetapi secara proaktif mengidentifikasi risiko dan peluang yang dapat berdampak pada pencapaian tujuan mutu dan keberhasilan bisnis.

Pendekatan ini membantu organisasi untuk lebih siap menghadapi ketidakpastian, perubahan regulasi, serta disrupsi digital yang terus meningkat pada dekade ini. Di tahun 2025, pendekatan proaktif semacam ini akan semakin dibutuhkan oleh organisasi yang ingin bertahan dan unggul.

3. Keterpaduan dengan Standar Lain dan Kebutuhan Digitalisasi

ISO 9001 saat ini menggunakan struktur High Level Structure (HLS), yang menjadikannya mudah diintegrasikan dengan standar sistem manajemen lain, seperti:

• ISO 27001 (Sistem Manajemen Keamanan Informasi)

• ISO 45001 (Keselamatan dan Kesehatan Kerja)

• ISO 14001 (Manajemen Lingkungan)

• ISO 37001 (Anti Penyuapan)

Hal ini memberikan nilai tambah yang besar bagi organisasi yang mengadopsi lebih dari satu standar secara bersamaan.

Lebih jauh lagi, ISO 9001 sudah mulai merespons kebutuhan digitalisasi dan otomasi. Organisasi dapat mengintegrasikan teknologi informasi dan sistem digital ke dalam proses manajemen mutu mereka, termasuk sistem ERP, monitoring digital, serta big data analytics.

ISO 9001 dan Dukungan terhadap ESG serta Climate Action

Tren global di tahun 2025 juga menunjukkan perhatian besar terhadap keberlanjutan dan tanggung jawab sosial, atau yang dikenal dengan kerangka ESG (Environmental, Social, and Governance). Standar ini dapat mendukung inisiatif ESG melalui sistem manajemen mutu yang transparan, terdokumentasi, dan dapat ditelusuri.

Bahkan, melalui amandemen terbaru ISO 9001:2015/Amd 1:2024, telah dilakukan penambahan klausul terkait climate action changes, yang menunjukkan bahwa standar ini tetap relevan terhadap isu lingkungan global dan dapat mendukung strategi keberlanjutan organisasi secara lebih luas.

Studi Kasus

Sebuah start-up fintech dengan pertumbuhan tinggi menerapkan ISO 9001 sebagai dasar untuk membangun sistem operasional yang scalable. Dalam proses implementasi, mereka:

• Membentuk dokumentasi proses bisnis yang jelas dan dapat berkembang seiring pertumbuhan

• Menerapkan pengendalian mutu berlapis untuk menjamin kualitas layanan digital

• Menyesuaikan dokumentasi untuk memudahkan pemenuhan regulasi industri keuangan

• Meningkatkan kepercayaan investor dan mitra bisnis karena memiliki sistem kerja yang rapi dan terstruktur

Dengan ISO 9001, mereka tidak hanya menyiapkan sistem untuk saat ini, tapi juga membangun landasan pertumbuhan jangka panjang yang stabil dan terpercaya.

Kesimpulan

Meskipun banyak pendekatan baru dalam manajemen dan teknologi terus berkembang, ISO 9001 tetap relevan dan dibutuhkan di tahun 2025, karena:

• Fleksibilitasnya yang tinggi dan kemampuannya beradaptasi dengan berbagai jenis organisasi

• Pendekatan berbasis risiko yang proaktif untuk menghadapi dinamika bisnis

• Kemudahan integrasi dengan standar lain dan sistem digital modern

• Komitmen terhadap perbaikan berkelanjutan dan kepuasan pelanggan

Organisasi yang mengadopsi sistem manajemen mutu secara efektif akan memperkuat sistem kerjanya, membangun kepercayaan pasar, dan menjadi lebih tangguh dalam menghadapi tantangan global masa depan.

Konsultasikan Sistem Manajemen Mutu ISO 9001 Anda untuk Masa Depan

Jika organisasi Anda ingin memastikan sistem manajemen mutu tetap kuat dan relevan di era baru, konsultasikan kebutuhan Anda bersama Robere & Associates Indonesia.

Dengan pengalaman lebih dari 35 tahun dalam mendampingi berbagai sektor industri, kami siap membantu Anda merancang strategi mutu yang sesuai dengan tantangan dan peluang di tahun 2025 dan seterusnya. Hubungi kami sekarang

ISO 9001 adalah standar internasional yang menetapkan persyaratan Sistem Manajemen Mutu (SMM), dirancang oleh International Organization for Standardization. Standar ini relevan untuk semua jenis organisasi mulai dari UKM hingga korporasi besar dan dapat diterapkan di berbagai sektor. ISO 9001:2015, versi saat ini, menekankan pada pendekatan berbasis proses, manajemen risiko, kepemimpinan, serta perbaikan berkelanjutan. Sedangkan ISO 9001:2025 tengah dalam tahap pengembangan dan akan menjadi versi masa depan dari sistem ini.

Dalam era bisnis yang kompetitif dan terus berubah, kinerja operasional menjadi penentu utama keberhasilan organisasi. Efisiensi, konsistensi, dan adaptabilitas terhadap perubahan adalah elemen krusial untuk bertahan dan berkembang.

Namun, tantangan utama yang dihadapi banyak organisasi adalah menjaga kualitas proses dan layanan secara konsisten. Di sinilah ISO 9001 hadir sebagai solusi efektif untuk memperkuat sistem manajemen mutu dan meningkatkan kinerja operasional secara menyeluruh.

Manfaat ISO 9001 terhadap Kinerja Operasional

Penerapan ISO 9001 dapat memberikan peningkatan signifikan dalam kinerja operasional melalui beberapa aspek berikut:

1. Pendekatan Berbasis Proses (Process Approach)

ISO 9001 mendorong organisasi memetakan proses secara menyeluruh, mengurangi aktivitas tidak bernilai tambah, dan mengoptimalkan sumber daya untuk efisiensi maksimal.

2. Pengelolaan Risiko dan Peluang

Identifikasi risiko dan peluang pada setiap proses membantu organisasi mencegah gangguan serta memaksimalkan potensi peningkatan.

3. Dokumentasi dan Standarisasi

Prosedur dan instruksi kerja yang terdokumentasi menjamin konsistensi pelaksanaan, mengurangi ketergantungan pada individu, dan memastikan mutu terjaga.

4. Kepemimpinan dan Budaya Mutu

Manajemen puncak memiliki peran aktif dalam implementasi mutu, menciptakan budaya kerja yang kolaboratif, terukur, dan berorientasi hasil.

5. Siklus PDCA (Plan-Do-Check-Act)

Siklus ini menjadi kerangka evaluasi dan penyempurnaan berkelanjutan bagi seluruh proses operasional.

Studi Kasus: Efisiensi Operasional melalui ISO 9001

Sebuah perusahaan distribusi logistik nasional menerapkan ISO 9001 dengan dukungan konsultan. Dalam 6 bulan:

• Waktu pengiriman berkurang 25%

• Keluhan pelanggan turun 40%

• Biaya operasional menurun 15%

Keberhasilan ini dicapai melalui standardisasi proses pengiriman, pelatihan SDM, dan indikator mutu yang lebih tepat.

Siapa yang Cocok Mengadopsi ISO 9001?

ISO 9001 sangat fleksibel dan dapat diterapkan oleh:

• UMKM yang ingin sistem kerja terstruktur

• Rumah sakit dan institusi pendidikan

• Organisasi jasa keuangan dan perbankan

• Industri manufaktur dan otomotif

Standar ini dapat diadaptasi sesuai skala dan kompleksitas organisasi, tanpa mengurangi prinsip dasarnya.

Langkah-Langkah Menerapkan ISO 9001 Secara Efektif

1. Komitmen manajemen puncak

2. Identifikasi dan pemetaan proses

3. Penetapan tujuan mutu yang terukur

4. Dokumentasi prosedur dan instruksi kerja

5. Pelatihan dan pengembangan kompetensi

6. Audit internal berkala

7. Tindakan korektif dan perbaikan berkelanjutan

Dengan pendekatan ini, ISO 9001 bukan hanya alat untuk sertifikasi, tapi pendorong kinerja operasional yang berkelanjutan.

Kesimpulan: ISO 9001 sebagai Katalis Kinerja Operasional

ISO 9001 bukan sekadar dokumen, melainkan strategi untuk membangun sistem kerja yang efektif, efisien, dan terukur. Dengan penerapan yang tepat, organisasi dapat:

• Meningkatkan efisiensi proses

• Menurunkan biaya operasional

• Meningkatkan kepuasan pelanggan

• Memperkuat daya saing bisnis

Jika organisasi Anda berkomitmen untuk tumbuh secara berkelanjutan dan ingin mencapai keunggulan operasional, maka ISO 9001 adalah fondasi yang tepat.

Robere & Associates Indonesia siap membantu organisasi Anda dalam merancang, mengimplementasikan, dan mengoptimalkan Sistem Manajemen Mutu ISO 9001 secara strategis dan efektif. Hubungi kami hari ini dan wujudkan peningkatan kinerja operasional Anda!

Audit internal ISO 9001 adalah salah satu elemen kunci dalam penerapan sistem manajemen mutu (SMM) yang berbasis pada standar internasional ISO 9001. Tujuan utamanya bukan untuk “mencari kesalahan”, melainkan untuk menilai efektivitas sistem dan proses bisnis, memastikan kesesuaian terhadap standar ISO 9001, serta menemukan peluang perbaikan (opportunity for improvement).

Bagi perusahaan yang telah memiliki sertifikasi ISO 9001, audit internal bukan hanya kewajiban, tetapi juga alat strategis untuk menjaga dan meningkatkan kinerja operasional secara konsisten dan berkelanjutan.

Apa Itu Audit Internal ISO 9001?

Audit internal ISO 9001 merupakan proses sistematis dan independen untuk mengevaluasi kesesuaian proses bisnis, kebijakan, prosedur, dan praktik kerja terhadap persyaratan ISO 9001 dan standar internal perusahaan. Proses ini dilakukan oleh auditor internal yang kompeten, independen dari area yang diaudit, dan berdasarkan rencana audit (audit plan) yang telah disusun.

Audit internal membantu organisasi untuk:

• Menilai kesesuaian terhadap standar ISO 9001 dan kebijakan mutu internal

• Mengidentifikasi ketidaksesuaian (non-conformity) serta peluang peningkatan

• Membangun budaya mutu yang berkelanjutan

• Mempersiapkan diri untuk audit eksternal oleh badan sertifikasi

Checklist Wajib yang Perlu diperhatikan

Berikut adalah checklist utama yang dapat digunakan dalam pelaksanaannya. Checklist ini dapat disesuaikan dengan konteks dan ruang lingkup organisasi:

1. Konteks Organisasi

• Apakah isu internal dan eksternal telah diidentifikasi?

• Apakah kebutuhan pihak berkepentingan telah ditentukan?

• Apakah ruang lingkup Sistem Manajemen Mutu (QMS) jelas?

2. Kepemimpinan

• Apakah manajemen puncak menunjukkan komitmen terhadap mutu?

• Apakah kebijakan mutu dikomunikasikan dan dipahami?

• Apakah tanggung jawab dan wewenang telah ditetapkan?

3. Perencanaan

• Apakah risiko dan peluang telah dianalisis dan ditindaklanjuti?

• Apakah tujuan mutu ditetapkan dan dapat diukur?

• Apakah ada rencana pencapaian tujuan mutu?

4. Dukungan

• Apakah sumber daya yang tersedia memadai (SDM, infrastruktur)?

• Apakah kompetensi personel dibuktikan dan dipelihara?

• Apakah komunikasi internal berjalan dengan efektif?

5. Operasi

• Apakah proses operasional berjalan sesuai perencanaan?

• Apakah terdapat pengendalian perubahan yang terdokumentasi?

• Apakah produk tidak sesuai ditangani dengan prosedur yang tepat?

6. Evaluasi Kinerja

• Apakah dilakukan pemantauan, pengukuran, dan evaluasi?

• Apakah audit internal dilakukan sesuai jadwal?

• Apakah ada tinjauan manajemen yang komprehensif?

7. Peningkatan

• Apakah ketidaksesuaian ditindaklanjuti dengan tindakan korektif?

• Apakah ada upaya perbaikan berkelanjutan yang terencana?

Tips Praktis Audit Internal ISO 9001 yang Efektif

Melakukan audit internal ISO 9001 tidak boleh hanya bersifat formalitas. Berikut tips agar proses audit benar-benar menghasilkan nilai tambah:

1. Rencanakan Secara Strategis
   Prioritaskan proses kritikal dan area berisiko tinggi. Pertimbangkan audit triwulanan atau semesteran agar lebih mudah dikelola.

2. Pilih Auditor yang Kompeten dan Objektif
   Auditor harus memahami ISO 9001 dan tidak mengaudit area kerjanya sendiri.

3. Gunakan Pendekatan Audit Berbasis Proses
   Audit tidak hanya menilai dokumen, tapi juga aktivitas nyata, wawancara, dan output proses.

4. Fokus pada Bukti Objektif
   Hindari opini pribadi. Audit harus berbasis data, dokumen, dan observasi yang nyata.

5. Tindak Lanjuti Temuan Audit dengan Cepat
   Respon cepat menunjukkan komitmen terhadap mutu dan mendorong perbaikan berkelanjutan.

Studi Kasus

Sebuah perusahaan jasa keuangan nasional dengan 300+ karyawan mengalami stagnasi performa layanan pelanggan. Audit internal yang dilakukan pada proses customer service mengungkap:

• Ketidaksesuaian pada prosedur penanganan keluhan

• Waktu tanggap yang tidak sesuai SLA

• Kurangnya pelatihan staf frontliner

Setelah tindakan korektif dan peningkatan pelatihan, hasil 4 bulan kemudian:

• Kepuasan pelanggan naik 18%

• Waktu tanggap turun dari 24 jam ke 6 jam

• Jumlah keluhan turun 35%

Audit internal menjadi alat perubahan sistematis, bukan sekadar dokumentasi atau checklist. Ia memastikan efektivitas proses bisnis dan mengurangi aktivitas yang bersifat administratif tanpa nilai tambah.

Kesimpulan

Audit internal ISO 9001 adalah alat manajemen yang sangat kuat jika dilakukan dengan benar. Ia bukan sekadar kewajiban, tetapi pendorong peningkatan performa organisasi secara nyata.

Dengan checklist yang tepat, auditor yang kompeten, dan dukungan manajemen yang konsisten, audit internal dapat menghasilkan:

• Efektivitas sistem manajemen mutu

• Kepatuhan terhadap ISO 9001

• Kepuasan pelanggan yang lebih tinggi

• Perbaikan proses berkelanjutan

Ingin meningkatkan kualitas audit internal ISO 9001 di organisasi Anda? Konsultasikan bersama tim ahli kami untuk pelatihan dan pendampingan implementasi SMM secara strategis dan berdampak nyata. Hubungi Kami

Privacy by Design and Privacy by Default have become two crucial concepts in the realm of personal data protection in the digital era. Both serve as proactive approaches that ensure user privacy is embedded from the outset of system and process design within organizations.

Regulations and Standards: PDP Law and ISO as the Foundation of Compliance

In Indonesia, Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi (UU PDP) is the primary legal framework that comprehensively governs the management of personal data. Complementing this regulation are international standards such as ISO/IEC 27001 and ISO/IEC 27701, which provide frameworks to help organizations ensure their data management systems align with information security principles and regulatory compliance.

As the volume of personal data processed and stored by organizations continues to grow, threats to privacy have also intensified. Systematic approaches such as Privacy by Design and Privacy by Default have therefore become increasingly relevant and critical.

What Are Privacy by Design and Privacy by Default?

Privacy by Design is an approach that requires personal data protection to be an integral part of system and organizational process design from the initial planning phase. Privacy is not treated as an add-on feature but as a core principle embedded in the development of products, services, and technology infrastructure.

Privacy by Default emphasizes that systems or services should be configured by default to collect and process only the personal data that is strictly necessary, used for legitimate purposes, and based on the explicit consent of the data subject. This aligns with the principles of data minimization and individual control over personal information.

Connection with the PDP Law

Privacy by Design under the PDP Law

This principle supports the implementation of the PDP Law by encouraging organizations to integrate personal data protection during the early design stages of systems, processes, and policies. It ensures data is collected only for legitimate purposes and that appropriate security measures are built in from the beginning to prevent misuse.

Privacy by Default under the PDP Law

Fully aligned with the PDP Law, this principle mandates that systems and services be configured by default to minimize the collection and processing of personal data. It requires organizations to gather only necessary data, with processing based on valid and explicit consent. This reinforces data minimization and strengthens individual control.

Privacy by Design & Default in ISO/IEC 27001

ISO/IEC 27001 is the international standard that outlines requirements for establishing an Information Security Management System (ISMS). It not only focuses on general information protection but also provides a structured and systematic guide for safeguarding personal data—including risk management, access controls, and physical and technical security. As such, ISO/IEC 27001 offers a comprehensive framework for maintaining the confidentiality, integrity, and availability of information.

Privacy by Design

Within the ISO/IEC 27001 framework, Privacy by Design is implemented through security policies and controls that proactively embed data protection into the design of systems and processes. It ensures that all systems, procedures, and technologies adopted by the organization include personal data protection as an integral security measure.

Privacy by Default

ISO/IEC 27001 also promotes Privacy by Default by ensuring systems and processes are configured to minimize the collection and use of personal data. Organizations are required to implement strict access controls, process only what is necessary, and limit processing scope to lawful and proportionate purposes. This supports data minimization and the protection of data subjects’ rights.

The Role of ISO/IEC 27701 in Enhancing Data Privacy

ISO/IEC 27701 is an extension of ISO/IEC 27001, specifically focused on Privacy Information Management Systems (PIMS). It provides additional guidance for managing and protecting personal data effectively, whether the organization functions as a data controller or processor.

This standard expands ISO/IEC 27001 by including privacy-specific elements, making it a vital tool for organizations aiming to develop a holistic and compliant information security management system.

Privacy by Design

ISO/IEC 27701 requires organizations to integrate privacy policies into their design and operations, ensuring personal data protection is built into every aspect of information management systems. This fully aligns with the Privacy by Design concept.

Privacy by Default

ISO/IEC 27701 also reinforces Privacy by Default by requiring system configurations that ensure only necessary data is collected and processed. This helps organizations comply with strict data protection standards and reduce privacy breach risks.

Why Your Organization Needs an ISO/IEC 27001 Consultant

Implementing ISO/IEC 27001 and ISO/IEC 27701 is a strategic move for organizations seeking to secure personal data and protect sensitive information. However, applying these standards can be challenging—especially for organizations lacking experience, resources, or in-house expertise.

This is where the role of an ISO/IEC 27001 consultant becomes essential. An experienced consultant can help organizations:

• Develop policies and procedures aligned with international standards

• Identify and manage risks related to personal and sensitive data

• Ensure compliance with the PDP Law and global privacy requirements

• Conduct internal audits to validate the effectiveness of the ISMS

Conclusion: Building Trust Through Privacy

Privacy by Design and Privacy by Default are foundational principles every organization should apply in protecting personal data and ensuring user privacy. These principles are highly aligned with Indonesia’s PDP Law, as well as international standards such as ISO/IEC 27001 and ISO/IEC 27701, offering a unified guide for systematic, secure, and compliant data management.

For organizations looking to implement these standards, working with an ISO/IEC 27001 consultant is a strategic decision. A consultant ensures that your ISMS complies with technical requirements and integrates privacy principles comprehensively and sustainably.

By adopting Privacy by Design and Privacy by Default, your organization can:

• Build trust with customers and business partners

• Reduce the risk of data breaches and reputational harm

• Ensure compliance with national and international data protection laws

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Need help preparing your Personal Data Protection framework for the digital era?

Contact Robere & Associates (Indonesia) via WhatsApp at 0811-9555-476 and build a governance system that is adaptive, sustainable, and regulation-compliant.

PP TUNAS (Government Regulation of the Republic of Indonesia No. 17 of 2025) was introduced as a strategic initiative by the Indonesian government to address the growing challenge of protecting children’s personal data in the digital era. As technology rapidly evolves and digitalization expands across sectors such as education and entertainment, children are increasingly interacting with digital platforms that collect and store their personal information. From e-learning apps to online games, children’s data has become part of a complex digital ecosystem.

This situation highlights the urgent need for dedicated regulations that ensure children’s data is secure and protected from misuse. PP TUNAS provides technical guidance aimed at safeguarding children’s personal data while strengthening the mandate of Law No. 27 of 2022 on Personal Data Protection (PDP Law). Together, these laws lay the foundation for building a safe, child-friendly, and responsible digital environment.

What Is PP TUNAS (Government Regulation of the Republic of Indonesia No. 17 of 2025)?

PP TUNAS is a regulation designed to govern the operation of electronic systems to protect children from potential misuse of their personal data. It specifically focuses on safeguarding children’s data in the context of increasing digital technology use, considering the risks they may face, such as data exploitation and other negative effects from online interactions.

The regulation offers guidelines for electronic system operators on how to handle children’s personal data—including its storage, processing, and deletion—securely and in accordance with applicable laws.

Why PP TUNAS Is Crucial for Child Data Protection

Children, as digital natives, are more vulnerable to various online threats. PP TUNAS plays a critical role in minimizing such risks, including:

• Misuse of personal data

• Cyberbullying

• Other negative impacts of digital interaction

Key Reasons Why This Matters

1. Enhancing Child Data Security

   PP TUNAS mandates that any data collected about children must be processed and stored with extreme care, especially given its sensitive nature.

2. Parental Consent Requirement

   One of PP TUNAS’s core provisions is that electronic system operators must obtain consent from parents or guardians before collecting children’s personal data. This provides greater control for parents over their children’s data.

3. Preventing Data Exploitation

   The regulation prohibits the collection of children’s personal data for commercial purposes without explicit parental consent, aiming to prevent manipulation or exploitation.

4. Risk Assessment for Digital Platforms

   All digital platforms engaging with children must undergo risk assessments to ensure their safety and prevent exposure to inappropriate or harmful content.

PP TUNAS vs PDP Law: What’s the Difference?

The PDP Law is the overarching legal framework in Indonesia that defines data subject rights, data controller and processor obligations, and the principles of personal data protection. PP TUNAS serves as a more technical and specific derivative regulation, focusing solely on the protection of children’s personal data as a vulnerable group in digital data processing. JDIH Sekretariat Negara

Both laws complement one another by offering a comprehensive approach to securing personal data, including:

• Parental Consent

  The PDP Law requires operators to obtain explicit parental consent when collecting children’s data. PP TUNAS further specifies that such consent must be clear and accountable.

• Child Data Protection

  While the PDP Law demands stricter protection of children’s data, PP TUNAS provides detailed technical measures that platforms must implement when involving children.

• Responsibility of Digital Platform Providers

  Both regulations place the responsibility on platform providers to protect children’s data and ensure their platforms are safe from threats like data exploitation and inappropriate content.

How to Implement PP TUNAS in Your Organization

Data protection experts, such as PDP consultants, play a vital role in helping organizations and digital service providers comply with PP TUNAS and the PDP Law. Their support includes risk identification and aligning internal policies and systems with current legal requirements.

An effective action plan includes:

1. Developing Child Data Protection Policies
   Assisting organizations in drafting proper policies, risk assessments, and mechanisms for parental consent.

2. Compliance Audits
   Conducting audits to ensure organizational practices align with PP TUNAS and PDP Law requirements.

3. Training and Awareness
   Educating employees and stakeholders on the importance of child data protection and how to secure children’s data within the system.

4. Managing Data Breach Risks
   Designing risk management strategies to prevent breaches, including the use of secure technologies and infrastructure.

Industries Impacted by PP TUNAS

PP TUNAS has broad implications across various industries—particularly those that directly interact with children or manage their personal data in digital services. Key sectors include:

• Technology and Digital Platforms
  • Social media, mobile apps, online games, and e-commerce platforms must ensure data protection and obtain verifiable parental consent.
• Education and Online Learning Services
  • E-learning platforms, schools, and educational institutions collecting student data must comply with strict privacy standards.
• Healthcare
  • Child healthcare providers, hospitals, and health apps must ensure the confidentiality and security of children’s medical data.
• Advertising and Digital Marketing
  • Advertisers targeting children or using behavioral data must comply with data privacy laws to avoid misuse.
• Digital Finance and Banking
  • Payment and banking apps used by children must protect financial and personal information under PP TUNAS.
• Media and Entertainment
  • Streaming platforms and entertainment providers offering content to children must safeguard data from unauthorized access.
• Transport and Delivery Services
  • Services involving children (e.g., ride-hailing, public transport) must also protect the personal data of young users.

Conclusion: PP TUNAS and the Future of Child Data Protection

PP TUNAS significantly enhances child data protection in Indonesia’s digital ecosystem by establishing strict governance over the handling of children’s personal data. Data protection professionals, such as Pelindungan Data Pribadi (PDP) consultants, are essential in ensuring regulatory compliance and safe data practices across all sectors. With this regulation, Indonesia moves toward a safer, more responsible, and child-friendly digital landscape.

Need support to design your Personal Data Protection framework for children?
Contact Robere & Associates (Indonesia) via WhatsApp at  0811-9555-476 and build a governance system that is adaptive and future-ready.

In recent years, the utilization of Artificial Intelligence (AI) technology has rapidly expanded across various industry sectors. From customer service to manufacturing process automation, AI has become a symbol of efficiency, speed, and data-driven intelligence. This is no less true within the realm of Governance, Risk, and Compliance (GRC)—an integrated approach that forms the foundation for organizations to achieve objectives ethically, legally, and with measurable risk. 

However, while AI offers tremendous potential in strengthening GRC systems, one fundamental principle must not be overlooked: AI is merely a tool. Governance, risk management, and compliance still require robust guidelines and human decision-making based on values and experience. 

What is GRC and Why is AI Necessary? 

GRC is an integrated framework that encompasses: 

• Governance: Directing and controlling an organization to align with its vision, mission, and core values. 

• Risk Management: Identifying, assessing, and responding to various types of risks that could hinder the achievement of organizational objectives. 

• Compliance: Ensuring that the organization adheres to laws, regulations, industry standards, and internal policies. 

As data volumes and regulatory complexities increase, traditional approaches to GRC—still reliant on spreadsheets, emails, and manual processes—are becoming increasingly inadequate. This is where AI plays a role: not to replace humans, but to complement and significantly enhance the effectiveness of GRC systems. 

Strategic Benefits of AI in GRC 

1. Automated Governance Insight 

   With Natural Language Processing (NLP) capabilities, AI can sift through thousands of policy documents and provide alignment recommendations against standards such as ISO 37000, OECD, and applicable national regulations, thereby enriching existing governance.

2. Real-Time Data-Driven Risk Management 

   AI can process and analyze transaction data, user behavior, and market trends to proactively identify potential risks. For example: 

   • Prediction of business process disruptions 
   • Identification of cyber security breaches 
   • Analysis of project risk probabilities 

   AI also enables automatic risk weighting, based on dynamic parameters such as incident count, escalation, and business impact. 

3. Automated Compliance Monitoring 

   Through the integration of AI and Robotic Process Automation (RPA), companies can: 

   • Automatically monitor activities that violate internal policies 
   • Ensure adherence to regulations such as the Personal Data Protection Law (UU PDP), ISO/IEC 27001, 27701, and GDPR 
   • Automate compliance reports and audit trails 

AI as a Tool, Not a Decision-Maker 

While AI can perform rapid and massive analysis, it lacks human moral values, ethics, or intuition. Therefore, organizations should not rely entirely on AI without a strong foundation for governance. 

Why Are Guidelines Still Needed? 

AI will only be as accurate and secure as the data and guidelines used to train it. Without structured and human-reviewed policies: 

• AI could detect false positives detrimental to users. 

• Systems could become biased due to inaccurate, non-neutral, or biased historical data. 

• The risk of privacy and ethical violations increases. 

Therefore, human-based GRC guidelines remain the primary reference for evaluating AI‘s output—from risk appetite policies, internal control frameworks, to organizational ethical standards. 

The Vital Role of GRC Consultants in the AI Era 

For AI to be optimally implemented in GRC, organizations need to engage GRC consultants who understand three crucial aspects: 

• Compliance with local and international regulations: For example, the Personal Data Protection Law (UU PDP), ISO 37301, or OJK regulations. 

• Value-based organizational governance: AI can provide data, but only humans can assess based on the organization’s culture, ethics, and strategic direction. 

• Structure and framework for AI implementation in GRC: Consultants play a role in developing effective and secure AI-based policies, oversight mechanisms, and audit models. 

Implementation Challenges and Mitigations 

GRC Transformation: Innovative, Adaptive, and Human-Centered 

Implementing AI-based GRC does not mean abandoning fundamental governance principles. Instead, AI strengthens GRC—if direction, oversight, and evaluation remain in human hands. 

AI allows for risk detection in seconds, but humans determine whether that risk warrants action. AI can detect violations, but only humans can assess the context and implications. 

Conclusion 

AI has opened a new chapter in Governance, Risk & Compliance. However, the success of its implementation heavily depends on one crucial factor: the existence of guidelines, policies, and humans who remain in control.

Therefore: 

• Organizations need to establish a robust GRC framework first, before integrating AI as a supportive tool. 

• Engage with GRC consultants to ensure AI policies and systems align with the organizational context and applicable regulations. 

• Maintain a balance between technological efficiency and humanistic governance values. 

AI is not a substitute for GRC, but an enabler towards a more effective, resilient, and sustainable GRC. 

If you are looking to establish and develop your organization’s GRC framework to meet the challenges of the digital era, we can assist you. Contact Robere & Associates (Indonesia) at 0811-9555-476 and build adaptive and sustainable governance. 

Service quality is a paramount factor in winning business competition in today’s highly competitive modern era. Organizations capable of consistently maintaining service quality can more easily gain customer trust and enhance competitiveness. One of the most effective ways to ensure and maintain service quality is by implementing the international standard ISO 9001:2015. This standard not only regulates process planning and control but also emphasizes a system capable of identifying and addressing non-conformities comprehensively and continuously. 

ISO 9001 and the Importance of Quality in Operations 

According to Deming (1986), quality must be an integral part of every process within an organization. Operational challenges such as service delays, defective products, customer complaints, and third-party non-conformities can occur at any time. To systematically address these issues, ISO 9001:2015 provides a process-based approach as its primary operational foundation. This standard is not merely reactive to problems but also proactive in preventing quality failures. 

By adhering to ISO 9001, organizations can execute service processes that are structured, documented, and consistently monitored. The focus is on continuous quality improvement through internal controls, precise fulfillment of customer requirements, design validation, and risk management throughout the entire service lifecycle. This process also includes oversight of external parties such as vendors and partners, ensuring service outputs meet specifications, and implementing corrective actions when non-conformities occur. 

Case Study: Apple and the Implementation of ISO 9001 in Service Quality 

Apple Inc. is recognized as a leader in technological innovation, but underlying this success is a robust and comprehensive quality management system. Apple obtained ISO 9001:2015 certification on July 16, 2020, serving as tangible evidence that they prioritize quality not just as a result, but as a planned, controlled, and continuously refined process. 

The following are the quality control stages based on ISO 9001 implemented by Apple to ensure the quality of its products and services: 

Planning and Operational Control 

Apple meticulously designs every product, from aesthetics to operation. Before launching products like the iPhone or MacBook to the global market, they develop cross-country manufacturing plans, manage logistics, and accurately handle distribution using advanced ERP and SCM systems. This ensures that every device reaches customers in perfect condition, on time, and meets quality expectations. 

Determining Product and Service Requirements 

Apple actively collects customer data through surveys, discussion forums, and user behavior monitoring. This data is translated into structured technical specifications. For instance, features like Face ID and Dynamic Island are not just the result of innovation but responses to specific user needs, combining aspects of convenience, security, and efficiency in a single technology. 

Design and Development of Products and Services 

Every Apple product development begins with in-depth research and the application of Design Failure Mode and Effects Analysis (DFMEA) techniques to anticipate potential failures from the initial design stage. Prototypes are tested through extreme simulations, durability tests, and technical and user experience validations to ensure the product genuinely meets initial design standards. 

Control of Externally Provided Products and Services 

Apple collaborates with world-class suppliers such as Foxconn, TSMC, and LG in providing key components. However, they implement routine audits, vendor evaluations, and strict Service Level Agreements (SLAs). If a component is found not to meet specifications, Apple can reject an entire production batch to ensure the quality of the final product is not compromised. 

Ensuring Production and Service Provision 

Apple integrates industrial automation and manual control into its production process. A traceability system allows for tracking every component from the supplier, installation time, to the responsible personnel. Changes to the production process can only be made if they have passed quality evaluation and have been approved by the QA/RA team. 

Quality Assurance (QA) in ISO 9001 

Apple’s QA process includes comprehensive final inspection before products are released to the market. Functional and visual testing is conducted for every unit. Test results are documented, and only products that pass all criteria are shipped to consumers. Through this step, Apple minimizes the potential for product defects in the market. 

Control of Nonconforming Outputs 

If problems are found in the market, Apple responds swiftly through recall programs or free repairs. An example is the global iPhone battery replacement program when performance degradation issues were discovered. Apple not only resolves immediate problems but also seeks the root cause and implements continuous corrective actions to prevent similar errors from recurring. 

Conclusion 

ISO 9001:2015 is more than just a certification; it is a quality management framework capable of maintaining service quality and continuously improving operational efficiency. From planning stages to controlling non-conformities, every element in this quality management system contributes to customer satisfaction and organizational competitiveness. 

Implementing ISO 9001 provides a competitive advantage through a system that supports risk identification, process evaluation, and continuous improvement. Quality is a strategy, not an administrative burden. Therefore, organizations aiming for excellence must begin to instill an ISO 9001-based quality culture in every aspect of their business. Your company can reap the same benefits with a high commitment to quality and service perfection. 

Written By, Jessika Ginting – Team Leader GRC Robere & Associate (Indonesia) 

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In an increasingly complex business world, corporate governance is a key factor in organizational sustainability. An empirical study by Gompers, Ishii, dan Metrick (2003) demonstrated that companies with strong corporate governance exhibit better financial performance and lower risk. Their findings indicate that companies with good corporate governance are more highly valued by investors, management is more accountable in business decision-making, and financial and operational risks can be effectively managed. 

ISO 37000, an international standard for governance of organizations, provides guidance for companies in implementing effective corporate governance. This standard is designed to assist organizations of various types, sizes, locations, and structures in achieving their objectives in a sustainable, ethical, and responsible manner. 

Structure of Corporate Governance Based on ISO 37000 

ISO 37000 establishes core purpose, core principles, and enabler principles that form the framework for governance of organizations to foster ethical behavior, commitment to managing duties and responsibilities, and effective performance, ultimately benefiting the company. 

Core Purpose (Objectives) 

Companies must possess a clear vision, mission, and objectives that align with stakeholder interests, focusing not only on profit but also on social and environmental impacts. Development in this context includes: 

• Formulating organizational vision, mission, and values in line with sustainability principles. 

• Identifying and managing risks and opportunities associated with achieving organizational objectives. 

• Aligning organizational strategy with stakeholder expectations. 

Core Principles 

As a solid foundation, these principles support the sustainable achievement of organizational objectives. 

1. Value Creation: Generating value for shareholders and other stakeholders through innovation, growth, and sustainability. 
2. Strategy: Company strategy must align with stakeholder interests and sustainability principles. 
3. Oversight: Robust oversight mechanisms to ensure the effectiveness of governance implementation. 
4. Accountability: Ensuring that decisions are made transparently and responsibly. 

Enabler Principles 

These principles support the implementation of effective corporate governance. 

1. Responsible Leadership: Top management must ensure transparency and accountability in company operations. 
2. Ethics and Integrity: Organizations must apply ethical values in every aspect of their operations to maintain reputation and public trust. 
3. Openness and Transparency: Providing relevant information to stakeholders for better decision-making. 
4. Risk Management and Compliance: Effectively managing risks and ensuring compliance with applicable regulations. 
5. Sustainability: Considering economic, social, and environmental impacts in decision-making. 

Outcomes of Corporate Governance 

The application of core principles and enabler principles in organizational governance ensures that every decision and action align with the values of sustainability, transparency, and accountability. With a strong foundation through Value Creation, Strategy, Oversight, and Accountability, supported by Responsible Leadership, Ethics and Integrity, Openness and Transparency, Risk Management and Compliance, and Sustainability, organizations can operate sustainably, responsibly, and with a clear direction in achieving long-term goals. This results in positive impacts, namely: 

• The organization has a clear direction in achieving long-term objectives. 

• The organization operates sustainably and responsibly. 

• Improved accountability in organizational management. 

• Commitment to fulfilling duties and responsibilities within the organization. 

• Ethical behavior in all operational aspects. 

• Higher accountability and data-driven decision-making. 

• An organization is better prepared to face business challenges and changes. 

• Operations that are responsible for the environment and society. 

Benefits of Corporate Governance 

1. Enhancing stakeholder trust, competitiveness, company reputation, company market value, operational efficiency, relationships with investors and business partners, efficiency in decision-making, customer & business partner trust, and positive company image. 
2. Ensuring business continuity, long-term growth, professional management of the company, compliance with applicable regulations, and long-term business sustainability. 
3. Reducing business & compliance risks and potential losses due to unmanaged risks. 
4. Avoiding scandals or ethical violations, legal sanctions & fines, and potential legal risks. 
5. Facilitating access to funding sources and investments. 
6. Attracting more sustainability-conscious investors. 

Conclusion 

ISO 37000 provides a comprehensive framework for effective organizational governance. By implementing the core purpose, core principles, and enabler principles, companies can achieve ethical behavior, commitment to duties and responsibilities, and effective performance. This will provide various benefits, including enhanced stakeholder trust, reduced business risks, improved operational efficiency, and ensured compliance and long-term sustainability. 

Written by Firmansyah Lubis – Consultant GRC Robere & Associate (Indonesia) 

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ISO 37001:2025 represents the latest iteration of the anti-bribery management system, emphasizing the establishment of a culture of integrity, transparency, openness, and compliance. This article will delve into the key updates within ISO 37001:2025 and their implications for organizations implementing this standard. These updates aim to enhance the effectiveness of anti-bribery management systems and ensure compliance with applicable regulations. 

ISO 37001:2025: An Effective Anti-Bribery Management System 

ISO 37001 is an anti-bribery management system designed to protect organizations from bribery practices in a structured and measurable manner. ISO 37001:2025 focuses on fostering a culture of integrity and transparency through the following key elements: 

1. Proportional Procedure: Policies and procedures utilized in the implementation of the anti-bribery management system must be proportional to the risks faced by the organization. This ensures that the measures taken are commensurate with the level of bribery risk present. 
2. Communication: Clear and effective communication between internal and external parties is crucial to ensure a shared understanding and acceptance of the implemented anti-bribery policies. This will strengthen system implementation across all organizational levels.
3. Monitoring & Review: Regular monitoring and review of the implemented anti-bribery management system are essential to ascertain the effectiveness of existing policies and ensure the system remains relevant and efficient in addressing potential bribery.
4. Risk Assessment: Organizations must possess a comprehensive awareness of potential bribery risks. A meticulous risk assessment will assist organizations in implementing appropriate mitigation strategies and minimizing potential negative impacts. 
5. Due Diligence: The due diligence process needs to be conducted to thoroughly examine processes or parties with a high bribery risk, with the aim of identifying and addressing potential threats. 
6. Top-Level Commitment: Commitment from the organization’s leadership is paramount as a role model in implementing the anti-bribery management system. Leaders must ensure that all personnel within the organization actively support anti-bribery policies and ensure the sustainability of this program. 

Significant Changes in ISO 37001:2025 

With the launch of ISO 37001:2025, several important changes have been introduced to refine the anti-bribery management system. The following updates require attention: 

1. Governing Body No Longer Optional: The Governing Body, along with the organization’s leadership, is now mandated to be involved in and support anti-bribery commitment throughout the organization. Organizations must ensure that leadership plays a primary role in promoting anti-bribery policies. 
2. Development of an Anti-Bribery Culture: Organizations are required to develop, maintain, and promote an anti-bribery culture at all organizational levels, ensuring that all parties understand the importance of integrity and adherence to anti-bribery policies. 
3. Planned Changes to the Anti-Bribery Management System: When organizations determine the need to make changes within the anti-bribery management system, such changes must be executed in a planned manner to ensure the system’s continued effectiveness. 
4. Personnel Awareness of Conflicts of Interest: Personnel must be educated on the importance of reporting potential and existing conflicts of interest to ensure transparency and compliance with anti-bribery policies. 
5. Training for Personnel and Business Partners: Organizations must ensure that personnel and business partners are aware of their responsibilities within the implemented anti-bribery management system and adhere to established standards by providing training facilities that can enhance their knowledge related to the Anti-Bribery Management System. 

Impact of Updates on Organizations 

With the updates in ISO 37001:2025, organizations will experience various benefits: 

• Ease of Implementation: With more efficient structuring and simpler integration of controls, organizations can more easily implement the anti-bribery management system without compromising its effectiveness. 

• Improved Compliance: The focus on regulatory compliance and stakeholder engagement will ensure that anti-bribery policies are not only adhered to internally, but also by partners and third parties interacting with the organization. 

• Increased Transparency: These updates also strengthen reporting mechanisms, thereby enhancing the organization’s transparency and accountability in addressing bribery-related issues. 

Advantages of Implementing an Anti-Bribery Management System for Your Organization 

ISO 37001:2025 provides a more solid foundation for organizations to manage bribery risks and achieve better governance. With its simpler and more focused updates, this standard ensures that organizations can be more accessible and applicable, both for those new to implementing the standard and those who have previously adopted ISO 37001. 

If your organization aims to strengthen its anti-bribery management system, ISO 37001:2025 is the right step. Effective implementation will help enhance integrity, transparency, and compliance across all aspects of your business operations. 

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Ready to Transition to ISO 37001:2025? We Are Here to Help! 

We at Robere & Associates (Indonesia) are ready to assist you in the swift and efficient implementation and transition process to ISO 37001:2025. Gain full support to ensure your anti-bribery system complies with the latest standards. 

Contact Us Now via WhatsApp Robere for the ISO 37001:2025 Transition Program! 

Have you ever felt that education and training processes in Indonesia are not optimally managed? Poorly managed education and training have widespread impacts, ranging from low graduate quality to a lack of workforce competitiveness in the global market. This necessitates a learning transformation driven by ISO 21001 and ISO 30422. 

The Impact of Curricula Irrelevant to Industry Needs 

Curricula that fail to align with industry demands lead to many graduates lacking relevant skills, consequently increasing intellectual unemployment. Furthermore, inadequate educational infrastructure and inefficient management often result in disparities in access to education, particularly in remote areas. This reinforces the cycle of social and economic inequality, slowing national development and hindering Indonesia’s potential to compete internationally. If left unaddressed, the long-term consequences could be a weakening of national innovation and productivity. 

Challenges for Organizations in Managing Effective Internal Curricula 

Organizations with internal curricula face the challenge of ensuring their learning systems are efficient, relevant, and aligned with stakeholders’ needs. In this regard, ISO 21001:2018 and ISO 30422:2022 offer a framework that supports the structured and sustainable management of educational systems. The integration of these two standards can assist organizations in achieving their strategic objectives through an operational and data-driven approach. 

ISO 21001 Provides a Framework for Effective Educational Systems 

ISO 21001 is a standard designed to enhance the quality of management systems for educational organizations. The primary focus of this standard is to ensure that educational processes align with the needs of learners and the organization’s strategic objectives. In an operational context, ISO 21001 covers: 

1. Curriculum Planning and Educational Processes, under the ISO 21001 Standard, organizations must identify educational needs by understanding the requirements of learners and other interested parties, such as the users of the learners, the strategic direction of the organization, and other considerations. This identification of educational needs is then integrated into the educational curriculum, which is expected to support the performance of both learners and the Organization. 
2. Operational Process Management ISO 21001, provides guidance for controlling and evaluating every stage of learning, from curriculum design to implementation and assessment. 
3. Continuous Improvement, by utilizing the Plan-Do-Check-Act (PDCA) cycle, organizations can continuously refine learning programs based on evaluation results. 

ISO 30422’s Contribution to Workplace Learning Management 

ISO 30422 focuses on managing learning and development in the workplace. This standard provides a framework to ensure that learning programs are oriented towards the organization’s strategic needs. Some of its contributions include: 

1. Identification of Learning Needs By conducting skill gap analysis, organizations can ensure that every learning program is designed according to individual needs and the organization’s strategic direction. 
2. Implementation of Learning Programs ISO 30422 supports both formal learning methods, such as classroom-based training, and informal methods, such as mentoring, team learning, e-learning, or reflective learning. 
3. Evaluation of Training Effectiveness This standard provides a framework for evaluating the impact of learning, both in the context of individual achievement and contribution to organizational strategic goals. Several recommended methods for evaluating training effectiveness include:
   • Measurement of trainee reactions; 
   • Measurement of trainee participation and engagement;
   • Measurement of learning costs; and 
   • Measurement of learning outcomes, such as improvements in competence and performance. 

Integration of ISO 21001 and ISO 30422 

The integration of these two standards provides a holistic approach to improving the operational efficiency of educational organizations: 

1. Comprehensive Educational Organization Management System ISO 21001, provides a framework for educational organizations to manage their quality, but it does not offer detailed guidance on the processes of planning, implementing, and evaluating training. Detailed guidance is available in the ISO 30422 standard, which helps provide specific instructions on how organizations can identify educational needs, design educational requirements, and implement specific evaluation mechanisms. 
2. Structured Implementation, the combination of both standards allows organizations to design and implement efficient learning programs suitable for both classroom-based and work-based learning. 
3. Continuous Evaluation and Improvement, with a requirements-based approach from both standards, organizations can continuously evaluate and refine their learning programs to ensure optimal results. 

The application of ISO 21001 and ISO 30422 in organizations with internal curricula provides a structured framework for enhancing the effectiveness of learning processes. By integrating these two standards, organizations can ensure that their educational systems are not only relevant and efficient but also capable of meeting stakeholder needs and supporting organizational strategy sustainably. This approach makes organizations more adaptive, innovative, and prepared to face future challenges. 

Written by Farrah Alizah Larasati – Lead Consultant GRC Robere & Associates (Indonesia), 2025 

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Have you ever purchased fried snacks only to be surprised to find them wrapped in important documents such as diplomas, family cards, or even other critical papers? While such a situation might elicit a chuckle, it also serves as a stark reminder of the paramount importance of sound records management. Without proper management, your valuable documents could end up in unforeseen places. 

Effective records management is a crucial component in supporting an organization’s sustainability in conducting its business processes. Records not only serve as evidence of business activities but also as strategic information assets that can foster efficiency, accountability, and business continuity when properly managed. To ensure optimal records management, organizations can refer to international standards such as ISO 30301:2019 and ISO 15489:2016, which provide guidelines and a framework for records management tailored to organizational needs. 

What is ISO 30301:2019? 

ISO 30301:2019 is an international standard for a Management System for Records. These standard outlines requirements that can assist organizations in designing, implementing, and maintaining an effective and efficient records management system. 

Steps for Implementing ISO 30301:2019 

In implementing ISO 30301, organizations need to formulate a policy for records management, starting with: 

• Commitment from top management articulated in a records policy; 
• Provision of necessary resources for the implementation of the records management system, including but not limited to human resources, infrastructure, finance, and other available resources; 
• Establishment of records management policies; 
• Provision of a records system to support records management; and 
• Evaluation of the records management system’s performance to ensure its effective and efficient implementation. 

What is ISO 15489:2016? 

Unlike ISO 30301, which is a standard for a Records Management System, ISO 15489:2016 provides guidelines for records management within organizations, encompassing processes such as creation, storage, loan/use, maintenance, and disposition. 

Key Aspects in ISO 15489:2016 

1. Records Creation Organizations must ensure that records created possess characteristics of authenticity, reliability, and integrity. Records creation in each organization can refer to applicable official correspondence regulations. 
2. Records Classification and Filing Organizations need to ensure that created records are grouped according to their subject matter, given identification that describes their content, and classified according to their content. 
3. Records Storage Organizations must ensure that records are stored in adequate storage facilities and spaces that guarantee readability throughout their retention period. 
4. Records Disposition Records disposition must be carried out in accordance with classification provisions and records retention schedules, and with appropriate records disposition methods. 

Key Aspects in Implementing Records Management 

Implementing ISO 30301 and ISO 15489 standards requires special attention to various aspects to ensure effective and efficient records management. Both standards provide a comprehensive framework for records management, both in terms of the management system and operational practices. Some aspects that need consideration when implementing these two standards include: 

1. Leadership and Commitment Top management must demonstrate full support by establishing records policies, ensuring the availability of necessary resources, and promoting the importance of records management. 
2. Policies and Objectives Organizations must define clear records policies and measurable objectives to ensure all records activities align with business goals and operational needs. 
3. Establishing Records Classification and Retention Periods Organizations must establish records classification and retention periods as a guide for managing and storing records. 
4. Records Management Operations Records must be managed from creation to disposition, including filing and classification, storage, maintenance, and destruction. 
5. Performance Evaluation Regularly evaluate the implementation of the records management system through internal audits and management reviews to ensure effectiveness and conformity with the standards. 

Benefits of Implementing ISO 30301 and ISO 15489 for Organizations 

The implementation of ISO 30301 and ISO 15489 standards can provide various strategic benefits for organizations, including reducing the risk of losing important information required by the organization and ensuring that records are managed in accordance with applicable national and international regulations and requirements. 

Through the adoption of international standards like ISO 30301:2019 and ISO 15489:2016, organizations can ensure that records are managed systematically and in a structured manner. By adopting best practices from both standards, organizations not only protect their information assets but also enhance efficiency, accountability, and competitiveness in the long run. Therefore, sound archival management should be an integral part of an organization’s strategy to achieve sustainable business objectives. 

Written by Satrio Adhi Pradana – Lead Consultant GRC Robere & Associates (Indonesia), 2025 

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Assets are a crucial pillar for companies to achieve optimal business processes and compete with other organizations. Many companies do not effectively manage their assets, hindering their planned growth. One of the primary reasons for this is a lack of transparent and optimal asset inventory processes. 

What is Asset Inventory? 

Asset inventory is a vital process within the asset management lifecycle, involving the identification and reconciliation of recorded assets with those managed by the company. Managed assets can include: 

• Physical assets / fixed assets: such as buildings, vehicles, and equipment. 
• Intangible assets: such as copyrights, licenses, software, and company inventory items. 

The purpose of conducting asset inventory is to ensure that all assets are properly recorded, maintained, and optimally utilized to support the achievement of company objectives.

Benefits of Asset Inventory for Companies 

While numerous challenges exist in conducting asset inventory, it is essential to recognize the positive impacts derived from a well-executed asset inventory process: 

1. Data Transparency and Accuracy, by performing asset inventory, companies gain accurate and transparent data regarding the quantity, type, location, and condition of their assets. This is crucial for data-driven decision-making, including the presentation of asset data in the company’s financial reports. 
2. Efficient Asset Management Asset inventory, helps companies identify assets that are no longer usable or are unproductive, allowing for optimization as needed or their derecognition. 
3. Asset-Related Risk Management, with proper asset recording, the risks of loss, damage, or misuse of assets can be minimized. 
4. Regulatory Compliance, many regulations related to the business processes of certain companies require complete and detailed asset records. The asset inventory process helps ensure compliance with these regulations. 

Enhancing Asset Inventory Effectiveness with Technology 

To support companies in conducting quick and effective asset inventory processes, several solutions can be implemented: 

• Software-based asset management systems or applications that enable automated and real-time asset recording and tracking,
• Technologies such as QR codes, RFID (Radio Frequency Identification),
• IoT (Internet of Things) can simplify asset identification and monitoring processes. 

Is Technology Sufficient for Asset Inventory Optimization? 

If asset management is currently performed manually, an improvement can be made by using a user-friendly asset management system or application that accommodates the company’s required asset data. 

However, if the company already uses a sophisticated asset management system or application, here are some further enhancements that can be made from the results of asset inventory to support a more optimal asset inventory process: 

1. Proposing asset optimization considering ESG (environment, social, and governance) factors. 
2. Regular updates for the security system used for assets, especially for systems or applications used by the company. 
3. Implementing international standards such as ISO 55001 Asset Management System. 
4. Utilizing Artificial Intelligence (AI) to provide predictive analytical data for assets, such as maintenance processes that consider the asset’s history. 

With the steps outlined above, companies will not only be able to manage assets effectively but are also expected to optimize asset value to support future business growth and sustainability. A well-executed asset inventory is a long-term investment that will positively impact company performance. 

Written by Hilman Badhi Adikara – Team Leader GRC Robere & Associates (Indonesia), 2025. 

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ISO 8000-1:2022 is an international standard that governs Data Quality Management, ensuring that data used within organizational systems is accurate, reliable, and trustworthy. This standard provides structured guidance for organizations in data management, thereby improving operational efficiency, reducing the risk of errors, and ensuring compliance with data regulations. 

Key Principles of ISO 8000-1 

ISO 8000-1:2022 establishes several key principles for managing data quality, including: 

• Data Identification and Documentation: Organizations must be able to identify the data used in their operational processes and document its characteristics and attributes. 

• Data Accuracy: Data must be accurate and relevant for its intended purpose. 

• Data Interoperability: Data should be easily usable and exchangeable between different systems and organizations. 

• Data Security: Organizations must ensure that data is protected from potential security and privacy threats. 

• Data Availability: Data must be available in a timely manner when needed. 

• Data Measurability: Data must be measurable and assessable to ensure its quality. 

ISO 8000-1:2022 Framework 

1. Data Roles in ISO 8000-1:2022

ISO 8000-1:2022 categorizes data into several main types: 

• Master Data Master data is core data that defines essential business elements within an organization. It serves as a single source of truth to support key business processes and forms the foundation for consistency and interoperability within the organization. Examples include customer data, product data, supplier data, location data, and employee data. ISO 8000-1:2022 emphasizes that organizations should have robust Master Data Management (MDM) before further implementation. Master data must meet quality criteria such as accuracy, completeness, and consistency. 

• Reference Data Reference data consists of standardized data that provides context or classification for other data. It supports interoperability and data exchange across systems or organizations and helps align terminology and data classification for uniformity. Examples include postal codes, telephone area codes, currencies, units of measurement, and international standards. ISO 8000-1:2022 stresses that reference data should be documented with clear metadata to ensure consistent use, and it encourages the use of open-standard based reference data to enhance reliability in data integration. 

• Transactional Data Transactional data is generated from day-to-day business activities. It provides a record of activities that support operational processes and is used for data-driven analysis and decision-making. Examples include sales invoices, purchase orders, and financial transaction reports. ISO 8000-1:2022 emphasizes that the quality of transactional data is highly dependent on the quality of master data and reference data, ensuring that transactional data is well-structured and has clear traceability. 

• Metadata Metadata is data about data, describing its attributes, structure, and context. It enhances data understanding and interoperability and ensures transparency in data management. Examples include data element names, data types, formats, and relationships between data. ISO 8000-1:2022 highlights that metadata is a key element in this standard for supporting data quality documentation and validation, requiring the use of standardized metadata as the basis for data quality management. 

• Derived Data Derived data is data generated from the manipulation or combination of other data. It adds value through data processing and supports strategic decision-making. Examples include analytical reports, data-driven predictions, and Key Performance Indicators (KPIs). ISO 8000-1:2022 emphasizes that derived data must be based on quality data to produce accurate and reliable outputs. 

• Historical Data Historical data represents past information. It supports trend analysis and historical reporting and is useful for regulatory compliance and audits. Examples include transaction history, annual sales data, and patient medical records. ISO 8000-1:2022 stresses that historical data must be properly stored and managed to ensure accessibility and authenticity. 

The roles of data in ISO 8000-1 encompass various data types that work together to ensure data integrity, consistency, and interoperability within an organization. Master data and reference data form the core that supports transactional data, metadata, derived data, and historical data. Implementing ISO 8000-1 requires a comprehensive approach to ensure each data type is managed in accordance with data quality principles. 

2. Data Architecture in ISO 8000-1:2022

This framework encompasses how data is organized, stored, accessed, and managed within an organization. This architecture is designed to ensure that the data used meets quality standards, is accessible, and supports operational and business decision-making. Key Components of Data Architecture: 

• Data Structure Identifies how data is organized, including its format, data types, and relationships between data elements. Example: A database designed with entities such as “Customers,” “Products,” and “Transactions.” 

• Metadata Management Metadata supports transparency and understanding of data by explaining attributes and relationships between data elements. 

• Data Processes and Flow Defines how data moves throughout systems, from input to processing and output. 

• Data Security and Access Regulates access rights and controls to ensure data security, including protection against breaches or misuse. 

Furthermore, a Data Dictionary is also an important part of data architecture, serving as official documentation regarding the data within a system. A data dictionary is a structured collection of information that records: 

• The definition of each data element. 

• Data structure (data type, length, format). 

• Data attributes (relationships with other elements, default values, etc.). 

A data dictionary typically includes the following information: 

• Data Element Name: A unique name for each element. 

• Description: An explanation of the data element’s purpose. 

• Data Type: Such as string, integer, or date. 

• Format: Specifications on how the data is presented (e.g., “YYYY-MM-DD” for dates). 

• Allowed Values: If any, such as a list of codes or numerical constraints. 

• Data Relationships: Explains relationships with other data elements. 

Relevance of Data Architecture and Data Dictionary to ISO 8000-1 

ISO 8000-1 emphasizes the importance of good documentation, including a data dictionary, as part of quality data management. A data dictionary helps organizations achieve transparency, consistency, and traceability in data usage. The elements within a data dictionary support data validation processes, interoperability, and improved data-driven decision-making. A sound data architecture, supported by a data dictionary, enables organizations to ensure that data is reliable, standard-compliant, and supports business objectives. 

3. Scope of ISO 8000-1 Implementation

The scope of implementation begins with determining the types of data that are prioritized for management. This includes identifying data critical to the operational or strategic success of the organization. Examples of Implementation Scope Based on Data Type: 

• Retail Companies: Focus on product data, including product catalogs, pricing, stock, and suppliers. The objective is to improve inventory management efficiency and customer experience. 

• Accounting Firms: Focus on financial records, such as transaction reports, ledgers, and audit data. The objective is to ensure compliance with financial regulations and enhance reporting accuracy. 

• Government Organizations: Focus on population data (e.g., demographic data from Dukcapil) or tax data. The objective is to improve public services and transparency. 

Determining the scope of ISO 8000-1 implementation is highly flexible and adapted to the specific needs of the organization. Identifying the data to be managed is the crucial first step to ensure that data quality management efforts focus on the elements that provide the greatest impact for the business. With this approach, organizations can maximize the benefits of implementing the ISO 8000-1 standard. 

4. Data Owning Industries

ISO 8000-1 is designed to be flexible and adaptable to the specific needs of various industries. To this end, the standard has extensions that support data management according to the characteristics and requirements of particular industries. Here is an explanation of the standard’s application based on industry type: 

• Manufacturing Industry The manufacturing industry requires highly precise data management to ensure efficient and accurate supply chains. Extension Used: ISO 8000-115 (Smart Prefix), which functionally helps in the unique identification of components, products, or items within the supply chain. Example Implementation: Identifying components such as bolts, nuts, or electronic modules with unique codes that can be recognized by all parties in the supply chain. 

• Banking Industry Banking focuses on managing transactional data, customer data, and digital format-based documents, especially XML (Extensible Markup Language). Extension Used: ISO 22745, which functionally supports efficient and consistent XML-based data exchange. Example Implementation: Interbank transaction data using standardized XML format to ensure smooth information exchange. 

• Legal Industry In a legal context, data is often used for documentation, regulatory compliance, and legal document storage. Extension Used: ISO 8000-116, which functionally provides standards for managing data relevant to legal or regulatory contexts. Example Implementation: Management of contracts or agreements accompanied by standardized metadata such as creation date, involved parties, and reference numbers. 

Data-owning industries have different needs, and ISO 8000-1 provides flexibility through specialized extensions, such as ISO 8000-115 for manufacturing, ISO 22745 for banking, and ISO 8000-116 for legal. By applying these extensions, organizations can ensure that their data management aligns with specific industry needs, supports interoperability, and improves overall data quality. 

5. Quality Identifier (QI)

A Quality Identifier (QI) is a key element in ISO 8000-1 aimed at providing unique, accurate, and reliable identification for data, as well as ensuring the traceability of the data’s source or owner. For example: 

• Banking Data: A key identifier such as BRI123456789 can be used to indicate that the data belongs to Bank BRI. 

• Population Data: NIK (Nomor Induk Kependudukan) data from Dukcapil is equipped with a unique key identifier for each individual. 

• Health Data: Data belonging to BPJS (Indonesia’s National Health Insurance) is given a unique identifier, e.g., BPJS-5678-2025, to differentiate it from other healthcare providers. 

A Quality Identifier is a crucial element in managing quality data. By providing unique and clear identification for each data element, QI supports accountability, transparency, and efficiency in data management and exchange. Its implementation allows organizations to ensure that the data they use is trustworthy, free from duplication, and easily integrated into broader systems. 

Benefits of Implementing ISO 8000-1:2022 

Implementing ISO 8000-1:2022 provides various benefits for organizations, including: 

1. Improved Data Quality ISO 8000-1:2022 helps organizations ensure that the data used in business processes is accurate, complete, consistent, and reliable. Improved data quality contributes to more precise and faster decisions. 
2. Operational Efficiency With well-managed data, organizations can reduce the time spent searching for, cleaning, and correcting inaccurate data. It also helps reduce duplication and promotes more efficient workflows. 
3. Reduced Business Risk Poor data can lead to operational and financial errors. With better data quality, organizations can reduce potential risks related to data errors, for instance, in financial reports or regulations. Implementing ISO 8000-1:2022 helps minimize errors in data that can affect business decisions. 
4. Increased Customer Trust Customers tend to trust organizations more that demonstrate a commitment to quality data management and transparency. Implementing ISO 8000-1:2022 can serve as proof that the organization cares about the quality and integrity of the data it manages. 
5. Supports Digital Transformation Good data management is the foundation of many digital transformation initiatives. ISO 8000-1:2022 facilitates the use of new technologies, such as big data and analytics, by ensuring the quality of managed data. 

By implementing the ISO 8000-1:2022 standard, organizations can improve overall data management, which can support better decision-making, reduce operational costs, and enhance customer satisfaction. 

Written by Syifa Aulia Sari – Team Leader IT GRC Robere & Associates (Indonesia), 2025 

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In today’s increasingly competitive professional landscape, obtaining international certification is a strategic move to demonstrate global competence and credibility. This certification not only helps individuals enhance skills aligned with industry standards but also provides formal recognition of abilities relevant to organizational needs. 

The Importance of International Certification 

For companies, the presence of internationally certified individuals strengthens reputation and ensures compliance with global standards in quality management, information security, and risk management. 

Prominent names in the field of training offering international certification often include CQI IRCA, Exemplar Global, PECB, Axelos, and many others. This article will focus on two of the largest and most globally recognized organizations: CQI-IRCA and Exemplar Global. Here’s an overview of both: 

Exemplar Global

Exemplar Global is an international organization that provides certification for professionals in various roles, such as auditors, trainers, and consultants in management systems. With a focus on competency development, Exemplar Global certifications are designed to ensure professionals meet internationally recognized standards across diverse sectors. 

• Focus Areas: Certification for individuals and training organizations across various industries. 
• Key Advantages: Exemplar Global certification is widely recognized in sectors including manufacturing, technology, and healthcare. 

CQI IRCA (Chartered Quality Institute & International Register of Certificated Auditors)

CQI IRCA is a leading professional body that manages the registration of certified auditors across various management system standards. As part of the Chartered Quality Institute (CQI), IRCA supports the development of competent auditors through internationally recognized training and accreditation. 

• Focus Areas: Auditor certification for diverse management system standards such as ISO 9001 (quality), ISO 27001 (information security), ISO 22301 (business continuity), and ISO 45001 (occupational health and safety). 
• Key Advantages: Widely recognized in the global market, particularly in Europe and Asia, serving as a benchmark for professional auditors. 

Professional Training Partners 

Numerous professional training organizations are recognized by Exemplar Global and CQI IRCA, one of which is Robere & Associates. With over 35 years of experience, this institution provides internationally certified training programs to support professional development in various fields, including Information Security Management Systems, Anti-Bribery Management Systems, Quality Management Systems, and Business Continuity Management Systems. 

Benefits of International Certification 

Here are several reasons why international certification an excellent choice for those is seeking to enhance their competence: 

• Global Recognition: Certification validates your expertise, gaining worldwide recognition and enhancing your competitiveness in the international job market. 
• Career Advancement: Opens opportunities for strategic positions such as risk manager, senior auditor, or even as an advisor within an organization. 
• Professional Confidence: With certification, you establish a strong foundation for building credibility in your specific area of expertise. 
• Contribution to Organizations: Helps organizations achieve compliance with global standards, improve efficiency, and strengthen their reputation in the international market. 

Obtaining international certification, such as those offered by Exemplar Global and CQI IRCA, is a crucial step to enhance your professional competence, unlock broader career opportunities, and make significant contributions to your organization. With global recognition, these certifications ensure you are well-prepared to meet the evolving challenges of your industry. 

For more information on our international certified training programs, please contact us at 0811-9555-476 for the latest public training schedule!

Written By, Marketing Communication – Robere & Associates (Indonesia), 2025 

By Maulana Iqbal Ruswandi, Lead Consultant IT GRC – Robere & Associates (Indonesia) 

In the contemporary business landscape, ESG (Environmental, Social, and Governance) has become a crucial aspect that organizations must consider in their operations. These three aspects are frequently utilized to measure an organization’s impact and business sustainability. 

The Importance of ESG in the Business World 

ESG aspects influence various organizational operational facets, public perception, and an organization’s market value. Below is an elaboration of the ESG aspects: 

• Environmental: Measures an organization’s impact on the environment, including waste management, resource utilization, environmental preservation, and climate change-related policies. 

• Social: Assesses a company’s interactions with employees, suppliers, customers, and authorities. The focus is on meeting expectations and needs, working conditions, health and safety, and relationships with specific interest groups. 

• Governance: Refers to leadership, auditing, internal controls, and the fulfillment of shareholder rights. It is crucial for ensuring reliability in company management, mitigating risks of performance decline and reputational damage. 

Information Security Management and ESG 

To support ESG aspects, organizations need to enhance information security management within their business operations. One international standard that can be referenced is ISO/IEC 27001:2022, which focuses on maintaining the availability, confidentiality, and integrity of information and information processing facilities. 

While its primary focus is on information security, the implementation of ISO/IEC 27001:2022 can provide positive impacts on ESG aspects: 

• Impact on Environmental: In Clause 4.1, the ISO/IEC 27001:2022 standard requires organizations to identify internal and external issues by considering climate change and environmental aspects. An example is the adoption of paperless methods for document management, which not only reduces the risk of document damage and theft but is also environmentally friendly. 

• Social Impact: This standard can enhance the protection of personal data and intellectual property rights (IPR), which are central to social responsibility. Effective data management and protection demonstrate a commitment to privacy and security, building customer trust. 

• Governance Impact: ISO/IEC 27001:2022 establishes a framework for implementing an information security management system that encompasses planning, implementation, evaluation, and follow-up. This assists organizations in implementing sound information security governance. 

Conclusion 

The implementation of ISO/IEC 27001:2022 in information security management yields significant positive impacts on ESG aspects within organizations. This implementation not only enhances the quality and added value of an organization but also ensures more sustainable and responsible operations. 

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Written By: Hilman Badhi Adikara, GRC Team Leader – Robere & Associates (Indonesia) 

Corporate governance serves as the fundamental bedrock for any company’s success. In the current era of globalization and escalating competition, companies that adeptly implement sound corporate governance practices possess a significantly greater likelihood of achieving sustainable growth. Corporate governance can be defined as the framework and management practices employed by a company to oversee and direct its operations. This encompasses the relationships among shareholders, the board of commissioners, the board of directors, and other relevant stakeholders. 

To ensure effective implementation, companies can adhere to relevant regulations pertinent to their business processes or consult other reference frameworks on corporate governance. 

Why is Corporate Governance Crucial for Companies? 

Fundamentally, corporate governance represents the essential foundational rules that companies must possess to support effective and efficient business processes and to facilitate the achievement of corporate objectives. Unfortunately, several companies currently do not fully comprehend the paramount importance of robust corporate governance. 

Key benefits of implementing sound corporate governance include: 

• Enhancing long-term stakeholder value. 
• Effective stewardship of resources. 
• Increased corporate resilience and performance. 
• Improved decision-making effectiveness. 
• Better personnel composition and retention within the company. 
• Fostering greater trust from parties with vested interests in the company. 
• Increasing the value of intangible assets, such as reputation, public image, and public trust. 

Regulatory References in Indonesia for Corporate Governance 

Regarding the implementation of corporate governance, Indonesian regulators have established several regulations that dictate how companies should apply governance based on their specific business processes. Below are some regulatory references categorized by company type in Indonesia: 

Company Type	Corporate Governance Regulation
State-Owned Enterprises (BUMN)	Minister of SOE Regulation Number 2 of 2023 concerning Guidelines for Corporate Governance and Significant Corporate Activities of State-Owned Enterprises.
Insurance Companies	Financial Services Authority Regulation Number 73/POJK.05/2016 concerning Good Corporate Governance for Insurance Companies and Financial Services Authority Regulation of the Republic of Indonesia Number 7 of 2023 concerning Corporate Governance and Institutional Arrangements for Mutual Insurance Companies.
Commercial Banks	Financial Services Authority Regulation of the Republic of Indonesia Number 17 of 2023 concerning the Implementation of Corporate Governance for Commercial Banks.
Rural Banks	Implementation of Corporate Governance for Rural Banks.
Financing Companies	Financial Services Authority Regulation Number 30/POJK.05/2014 concerning Good Corporate Governance for Financing Companies.
Venture Capital Companies	Financial Services Authority Regulation Number 36/POJK.05/2015 concerning Good Corporate Governance for Venture Capital Companies.

International Standards for Corporate Governance 

The International Organization for Standardization (ISO) published an international standard for good corporate governance, ISO 37000, in 2021. ISO 37000 provides a comprehensive overview of corporate governance, along with its principles and the outcomes derived from its implementation. Here’s an overview of ISO 37000:2021: 

 

Integrating Purpose and Principles for Corporate Governance According to ISO 37000:2021 

ISO 37000:2021 emphasizes the importance of companies having a clear Purpose as a primary principle. To support the achievement of this purpose, companies must establish their Value generation, strategy, oversight, and accountability within their business processes. These elements serve as foundational principles for implementing effective corporate governance. The application of primary and foundational principles requires support from enabling principles, which include leadership, data-driven decision-making, risk governance, social responsibility, stakeholder engagement, and corporate performance and sustainability. 

Through the application of these primary, foundational, and enabling principles, companies can achieve outcomes consisting of: 

• Effective performance: The company operates in accordance with its objectives and applicable requirements, enhances stakeholder value, and aligns with the policies and expectations of relevant stakeholders. 
• Responsible stewardship: The company utilizes resources responsibly, balances positive and negative impacts arising from its operations, considers the global context influencing its business, ensures its contribution to sustainable development, and fosters trust and confidence from the communities in which it operates. 
• Ethical behavior: The company conducts itself in accordance with accepted principles and prevailing norms, such as an ethical culture, accountability, fairness in treatment and engagement with stakeholders, integrity and transparency in fulfilling its obligations, and competence and honesty in decision-making. 

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Authored By, Rian Munanjar, Lead Consultant GRC – Robere & Associates (Indonesia) 

Implementing ISO 37001:2016, the Anti-Bribery Management System (ABMS), offers significant benefits to organizations, including enhanced reputation, reduced legal and financial risks, and improved stakeholder relationships. This standard also fosters an organizational culture that rejects bribery, promoting integrity and transparency in all business aspects. 

Understanding ISO 37001:2016 

ISO 37001:2016, the Anti-Bribery Management System, introduces a comprehensive framework for managing bribery risks in daily operations and business transactions. Key elements of this standard include an anti-bribery policy, due diligence procedures, anti-bribery employee training, bribery risk evaluation, business associate due diligence, and ongoing monitoring of the anti-bribery management system’s effectiveness. Bribery risk management is one of the critical initial steps for organizations aiming to implement an ABMS. 

Why Organizations Need to Conduct Bribery Risk Assessments Based on ISO 37001:2016 

The objective of a bribery risk assessment is to enable an organization to establish a robust foundation for implementing an Anti-Bribery Management System. Through the identification of bribery risks, organizations can focus on priority risks. By understanding the priority risks that must be addressed, organizations can accurately implement risk mitigation strategies, control implementation, and allocate necessary resources. 

How to Assess Bribery Risks According to ISO 37001:2016? 

When conducting a bribery risk assessment, organizations need to consider several provisions: 

1. Organizations must establish criteria of levels of bribery risk, taking into account organizational policies and objectives. 

The determination of bribery risk criteria levels typically utilizes a Risk Heat Map. A Risk Heat Map measures the level of risk by considering Likelihood (the probability of a risk occurring) and Impact (the consequence of a risk occurring). 

Likelihood represents the probability of a risk occurring, relative to its infrequency over a certain period or number of occurrences. Below are examples of criteria for determining likelihood values: 

Likelihood Value	Definition	Example
1 (Low)	Very Rare / Unlikely	0 to 1 occurrence
2 (Low to Moderate)	Rare / Small Probability	2 to 3 occurrences
3 (Moderate)	Somewhat Rare / Possible	3 to 5 occurrences
4 (Moderate to High)	Frequent / High Probability	6 to 8 occurrences
5 (High)	Very Frequent / Certain	More than 8 occurrences

Meanwhile, Impact refers to the consequences of a risk occurring. Below are examples of criteria for determining impact values: 

Impact Value	Definition	Assessment
1 (Low)	Very Low	If the risk occurs, it does not disrupt operations or finances. (Loss Cost < 0.01% of total equity)
2 (Low to Moderate/LTM)	Low	If the risk occurs, it causes operational constraints, financial obligations, and reputation decline, but not significantly. (Loss Cost > 0.01% - < 0.25% of total equity)
3 (Moderate)	Moderately High	If the risk occurs, it causes operational constraints, financial obligations, and a fairly significant reputation decline. (Loss Cost > 0.25% - < 0.50% of total equity)
4 (Moderate to High)	High	If the risk occurs, it causes operational constraints, financial obligations, and a relatively significant reputation decline. (Loss Cost > 0.50% - < 0.80% of total equity)
5 (High)	Very High	If the risk occurs, it causes operational constraints, financial obligations, and a significant reputation decline. (Loss Cost > 0.80% of total equity)

From the likelihood and impact assessment on the Risk Heat Map, the prioritization of bribery risks within an organization will be generated. An example of bribery risk priority levels is as follows: 

In conducting a bribery risk assessment, organizations must assess both inherent risk and residual risk. Inherent risk is the risk that exists before any mitigation efforts or controls, or other actions are established to reduce the risk from its initial level to a more acceptable level for an organization. Meanwhile, residual risk is the risk remaining after mitigation efforts and controls are implemented to reduce inherent risk. This residual risk is what organizations must manage based on previously determined risk mitigation strategies. 

Below is an example of a bribery risk assessment related to the procurement process, including how an organization addresses such risks: 

2. Organizations must conduct bribery risk assessments periodically. 

The provisions for conducting bribery risk assessments are as follows:

• Identify reasonable organizational bribery risks in anticipation of relevant internal and external issues concerning an organization’s objectives. When identifying bribery risks, organizations need to understand their end-to-end business processes and consider the number of interactions carried out from internal to external and internal to internal within an organization. 
• Analyze, assess, and prioritize identified bribery risks; and 
• Evaluate the suitability and effectiveness of existing organizational controls to reduce assessed bribery risks. 

3. Bribery risk assessments must be reviewed periodically. 

The review of bribery risk assessments is conducted under the following provisions: 

• Reviews are carried out periodically so that any new information can be assessed in a timely manner by the organization; and 
• Upon the occurrence of significant changes to the organizational structure or activities. 

4. Documented Information 

Organizations must retain documented information to demonstrate that bribery risk assessments have been conducted and used to design and improve the anti-bribery management system. 

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Authored By: Satrio Adhi Pradana, Lead Consultant GRC – Robere & Associates (Indonesia) 

The contemporary business landscape is experiencing rapid evolution. However, amidst this accelerated development, violations such as financial fraud, misuse of company policies, and other illicit activities are also increasing. Therefore, organizations are highly recommended to establish a systematic reporting and handling management system. This system serves as a crucial guide, assisting organizations in managing violations reported by relevant parties within the organization. In this context, the international standard ISO 37002:2021 on Whistleblowing Management Systems can be leveraged as a comprehensive guide for implementing an effective whistleblowing management system within organizations.

Benefits of Implementing ISO 37002:2021 

ISO 37002:2021 is a guideline published by the International Organization for Standardization (ISO). Its primary objective is to provide guidance for designing, implementing, maintaining, and continually improving a whistleblowing management system. 

ISO 37002:2021 can be utilized by organizations to prevent or minimize losses resulting from misconduct by identifying, addressing, and managing reported deviations as early as possible. 

Furthermore, the implementation of ISO 37002:2021 demonstrates an organization’s commitment to good governance practices and integrity to relevant stakeholders. 

Key Aspects of ISO 37002:2021 

One of the significant aspects of ISO 37002:2021 is its guidance on how organizations can foster an environment that encourages whistleblowing. This includes ensuring that whistleblowers feel secure and protected and promoting an open and transparent culture throughout the organization. The essential steps covered in ISO 37002:2021 encompass several key areas: 

1. Reporting Process 

Organizations are advised to establish mechanisms for managing whistleblowing reports, considering two crucial aspects: 

• Traceability

Every report must be meticulously tracked from receipt to resolution. This ensures transparency and accountability in handling reports. For instance, providing a reporting number to the whistleblower allows them to monitor the entire process of submitting their report. 

• Confidentiality

Organizations need to implement measures to protect the identity of whistleblowers and maintain the confidentiality of information related to the reports. This aspect of confidentiality helps organizations create an environment where employees feel safe to report violations. For example, organizations can provide an option for anonymous whistleblowing. Regarding anonymity, two options exist: 

• Total Anonymity: The whistleblower’s identity is entirely concealed, and there is no information that can link the report to the whistleblower. 

• Limited Anonymity: The whistleblower’s identity is known only to authorized parties, such as the Whistleblowing System (WBS) manager and/or the investigation team assigned to follow up on the report. 

2. Assessment of Reports

Organizations must ensure that the process of assessing, triaging, and managing reports of misconduct is free from bias and/or conflicts of interest. Organizations are also recommended to prioritize deviation reports based on the consideration of potential adverse risks to the organization and/or other relevant parties. For example, to facilitate assessment, the WBS manager can conduct evaluations by ensuring several aspects: 

• Verify the validity of the report. 

• Evaluating the extent to which the violation impacts the company adversely in terms of financial, reputational, legal, and operational aspects. 

• Categorizing incoming reports based on their urgency level. 

• If necessary, organizations can seek legal and regulatory consultation to ensure that the actions taken comply with applicable regulations, consulting with competent internal or external parties. 

3. Handling of Violations

Organizations must ensure the existence of a fair and objective investigation mechanism. Investigations should be conducted without bias, and the accused party should be granted the right to respond to the allegations. 

4. Protection of Whistleblowers, Accused Parties, and Investigators

This standard emphasizes the importance of protecting whistleblowers, accused parties, and investigators from any form of retaliation or discrimination as a result of reporting. This aims to foster an environment that supports integrity and courage in reporting violations. 

5. Case Resolution

A reported case can be considered closed when no further action is deemed necessary in response to the report, when fact-finding determines that no further investigation is required, when the report is referred to another process that needs to be handled, or at the conclusion of an investigation that either proves or disproves the alleged misconduct. 

ISO 37002:2021 can serve as a foundation for building an organization with integrity, where violations can be reported without fear of retaliation, and where every report is handled fairly and transparently. Thus, the implementation of ISO 37002:2021 is not merely about meeting a standard; it is about building trust, protecting whistleblowers, and solidifying the organization’s reputation as an entity committed to ethical values and sustainability. 

Authored By: Farrah Alizah Larasati, Lead Consultant GRC – Robere & Associates (Indonesia) 

Compliance is a critical aspect that companies must fulfill when conducting their business operations. Every company, regardless of its field, will have regulatory provisions and requirements from interested parties that must be adhered to. Failure to comply with applicable provisions or requirements can potentially lead to reputational damage, financial losses, and even legal or criminal sanctions for the company. 

A pertinent case example occurred in 2023 involving a Rural Bank (BPR) that failed to comply with regulations related to credit management. By disbursing fictitious loans, the BPR’s business license was revoked by the Financial Services Authority (OJK). 

The importance of adhering to every provision and requirement motivates companies to establish a systematic management system for identifying, evaluating, and ensuring compliance. In this regard, the international standard, ISO 37301:2021 on Compliance Management Systems serves as a best practice that companies can utilize as a guide for managing compliance. 

What is ISO 37301:2021? 

ISO 37301:2021 Sistem Manajemen Kepatuhan is an international standard that outlines how companies can effectively manage and comply with regulations. This standard provides clear guidance on how companies can develop, implement, maintain, and continuously improve compliance management systems. 

Critical Aspects in Implementing ISO 37301:2021 

The critical aspects that companies need to fulfill when implementing ISO 37301:2021 Compliance Management Systems are as follows: 

1. Commitment to Compliance

Commitment to the implementation of a Compliance Management System is crucial within a company, particularly the commitment from the Governing Body and Top Management. This commitment is demonstrated by establishing a Compliance Policy, ensuring that the implementation of the Compliance Management System is achieved, and guaranteeing the availability of necessary resources for its implementation within the company. 

2. Establishment of the Compliance Function

In the implementation of ISO 37301, companies need to establish a Compliance Function. This function has the duties and responsibilities to facilitate the identification of compliance obligations, conduct analysis and evaluation of the Compliance Management System’s performance to identify needs for corrective actions, establish mechanisms for compliance reporting, and monitor and report the results of the Compliance Management System’s implementation to Top Management. Generally, the Compliance Function is assigned to the unit overseeing compliance within the company. 

3. Awareness ISO 37301:2021

Companies must ensure that all employees are provided with an understanding of the Compliance Management System’s implementation. This includes offering training related to the Compliance Management System and conducting socialization sessions regarding the Compliance Policy. 

4. Identification of Compliance Obligations

Compliance obligations are regulations and provisions that companies must adhere to in accordance with their business processes, encompassing both external and internal regulations. In implementing ISO 37301, companies need to identify compliance obligations, analyze the impact of each regulation, and conduct evaluations to ensure all regulations are being followed. Compliance obligations can be categorized into two types: mandatory obligations and voluntary obligations. Mandatory obligations are provisions that must be complied with, such as regulatory provisions, government provisions, or customer requirements. Voluntary obligations, on the other hand, are provisions that are optional; while not mandatory, the company commits to fulfilling them, such as the ISO 37301 standard itself. 

5. Compliance Indicators

Companies can establish compliance indicators to assess their level of compliance. Under ISO 37301, compliance indicators are divided into predictive indicators and reactive indicators. Predictive indicators include measuring non-compliance risks as the potential for achieving or failing to achieve targets, as well as non-compliance trends. Examples of reactive indicators are the number of non-compliances that occurred, the time required to address non-compliances, and corrective actions taken. 

Companies implementing a Compliance Management System based on ISO 37301 not only ensure adherence to applicable provisions but also minimize risks, enhance operational efficiency, and build a positive reputation. This enables companies to continue growing and ensures their sustainability. 

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Written By, Hilman Badhi Adikara, GRC Team Leader – Robere & Associates (Indonesia) 

To successfully execute its business processes, a company requires the support of high-quality assets that can uphold its performance in achieving established goals and objectives. Therefore, companies inevitably engage in asset management, encompassing processes from asset needs planning, asset inventory, asset operation, asset maintenance, asset valuation, to asset disposal, commonly referred to as the asset life cycle. 

Benefits of Implementing an Asset Management System 

Given the extensive range of processes involved in asset management, companies can leverage an Asset Management System as a fundamental framework to monitor each process. Furthermore, implementing an Asset Management System offers numerous advantages for companies, including: 

1. Supporting companies in making informed decisions, particularly in developing strategic asset management plans. 
2. Enhancing company performance through effective asset allocation. 
3. Reviewing actual asset values, including asset depreciation, to prevent performance decline. 
4. Simplifying budget planning for asset management. 
5. Optimizing asset-related risk management, especially in determining asset criticality levels. 

One key reference for implementing an Asset Management System is the ISO 55001 standard. A particularly compelling aspect of ISO 55001 is how companies can establish priorities for activities to achieve their defined asset management objectives. This prioritization can be achieved through asset criticality determination, commonly known as Asset Criticality Ranking. 

What is Asset Criticality Ranking? 

Asset Criticality Ranking is a method used to identify priority assets for maintenance and protection. Companies can perform Asset Criticality Ranking by considering several factors, including: 

1. The types of assets being managed, whether physical or non-physical. 
2. Defining consequence criteria that may occur to assets. 
3. Defining reliability criteria based on the likelihood of consequences occurring to assets. 
4. Defining detectability criteria as a form of prediction for potential asset damage. 
5. Establishing an asset criticality matrix. 

Companies can then conduct assessments by assigning values to the consequence, reliability, and detectability criteria. A higher Asset Criticality Ranking score will impact the handling of the asset, specifically prioritizing stricter monitoring and relatively shorter maintenance schedules to ensure optimal asset performance. 

Establishing Asset Criticality Ranking 

Below is an example of criteria that can be used to analyze each asset, which will then be assigned a criticality level: 

Criteria	Level 1	Level 1	Level 1	Level 1
Operational Failure Impact (A)	No direct impact on operational processes	Impacts operational processes within a specific Department	Impacts operational processes within a Division/Work Unit	Impacts company-wide operational processes
Utilization (B)	Asset used <50% within 1 year	Asset used 50% within 1 year	Asset used 75% within 1 year	Asset used continuously
Downtime/Repair Time (C)	More than 60 minutes	31 - 60 menit	16 - 30 minutes	0 - 15 minutes
Likelihood of Operational Failure (D)	Rarely occurs (0 - 1 time in 1 year)	May Occur (2 - 3 times in 1 year)	Often Occurs (4 - 6 times in 1 year)	Very Often Occurs (>7 times in 1 year)

After analyzing assets against each criterion, the values for each criterion (A+B+C+D) need to be summed up. The resulting sum then needs to be aligned with the criticality levels below. 

Criticality Level	Score	Action
Low	1 – 8	1.	Preventive Maintenance performed at least once a year
		2.	Asset monitoring conducted monthly
		3.	No bypass/backup process required in case of failure
		4.	No alert system required
Medium	9 – 11	1.	Preventive Maintenance performed at least once every 6 months
		2.	Asset monitoring conducted weekly
		3.	Bypass/backup process must be available in case of operational failure
		4.	Alert system must be available
High	12 – 16	1.	Preventive Maintenance performed at least once every 4 months
		2.	Asset monitoring conducted daily
		3.	Bypass/backup process must be available in case of operational failure
		4.	Alert system must be available.

Example: 

The company owns a server and operational vehicles. The company will then assess their criticality levels in the following table: 

Asset Name	Server	Operational Vehicle
Operational Failure Impact (A)	(4) Impacts company-wide operational processes	(1) No direct impact on operational processes
Utilization (B)	(4) Asset used continuously	(1) Asset used <50% within 1 year
Downtime/Repair Time (C)	(4) 0 - 15 minutes	(1) More than 60 minutes
Likelihood of Operational Failure (D)	(1) Rarely occurs (0 - 1 time in 1 year)	(2) May Occur (2 - 3 times in 1 year)
Criticality Level Score	4 + 4 + 4 + 1 = 13	1 + 1 + 1 + 2 = 5
Criticality Level	High	Low

Based on the table above, the criticality level of the server is higher than that of the operational vehicle. Consequently, the server requires more intensive treatment compared to the operational vehicle, including shorter maintenance intervals, continuous monitoring, preparing a backup plan mechanism in case of server downtime, and providing notifications for server disruptions. 

The results of the Asset Criticality Ranking assessment can benefit companies by preventing asset damage that would directly impact business processes. Additionally, the Asset Criticality Ranking results can also serve as a basis for companies in establishing their asset life cycle. 

Authored By: Syifa Aulia Sari, IT GRC Team Leader – Robere & Associates (Indonesia) 

In this modern era, Information Technology (IT) services have become a fundamental necessity for most of the Indonesian population. The advancements in digitalization and the influence of globalization have made it impossible for society to operate without the need for IT services. Driven by this demand, numerous companies are competing to deliver services that offer the highest quality and ensure customer satisfaction. 

What is a Service Level Agreement (SLA)? 

To provide a service, several aspects must be effectively managed. One such critical aspect is the Service Level Agreement (SLA). Simply put, an SLA is a formal agreement that outlines the committed performance guarantees to be met by a service provider to fulfill customer needs and expectations. SLAs typically encompass various performance parameters, such as service availability, response time, recovery time, information security, and other relevant metrics pertaining to the services rendered. 

Benefits of a Service Level Agreement (SLA) 

With an SLA in place, both the service provider and the customer gain a clear understanding of what is expected from the provided services, as well as the responsibilities and implications for each party should a breach of the agreement occur. An SLA also fosters transparency, enhances trust between the service provider and the customer, and provides a framework for the service provider to periodically evaluate service performance. Therefore, effective SLA management from the service provider’s perspective becomes paramount. Well-managed SLAs can significantly assist service provider organizations in delivering services that meet or even exceed customer expectations. 

Service Level Agreement (SLA) in ISO/IEC 20000-1:2018 

Within ISO/IEC 20000-1:2018, the international standard for Service Management Systems, the SLA is a key aspect regulated in one of its clauses (Clause 8.3.3) for compliance with the standard. This applies to both the implementation and certification of a Service Management System. Consequently, ISO/IEC 20000-1:2018 serves as a vital guide for implementing and certifying a Service Management System, including the effective management of service SLAs. 

Managing Service Level Agreements as Part of ISO/IEC 20000-1:2018 

Several key aspects of SLA management as stipulated in ISO/IEC 20000-1:2018 include: 

1. Establish clear and measurable SLAs between the service provider and the customer. SLAs must specify defined service performance parameters, such as availability, response time, and recovery time, and must align with business needs and customer requirements. 
2. Regular monitoring and measurement of performance in accordance with the agreed-upon SLA. This involves collecting service performance data, analyzing results, and reporting to the customer. 
3. Incident management to meet and improve SLA fulfillment. In the event of an SLA breach or an issue in service delivery, the service provider must be able to respond promptly and take necessary actions. 
4. Commitment to continual improvement in service management. Service providers are expected to continuously evaluate and enhance their processes, systems, and service performance to ensure consistent SLA fulfillment and to meet or even exceed customer expectations. 

Based on the explanations above, it is evident that ISO/IEC 20000-1:2018 plays a crucial role as a guide for organizations to effectively manage the services they provide, including SLA management. Therefore, by implementing and obtaining ISO/IEC 2000-1:2018 certification, organizations can not only enhance their SLA management but also improve their overall service management, ultimately leading to an increase in service quality and market value. 

The ISO/IEC 27001 Information Security Management System (ISMS) standard has undergone significant changes, with the latest ISO/IEC 27001:2022 version officially published on October 25, 2022. This release followed the completion of the Joint Technical Committee (JTC) voting process on September 22, 2022. All organizations that have implemented or plan to implement an Information Security Management System based on ISO/IEC 27001 can now adopt the ISO/IEC 27001:2022 standard. 

Certification audits (initial certification and recertification) for ISO/IEC 27001:2013 were permitted until October 25, 2023. After this date, all initial certification and recertification audits must adhere to ISO/IEC 27001:2022. Surveillance audits for ISO/IEC 27001:2013 are still allowed until October 24, 2025. 

Key Changes in the Latest ISO 27001 Version 

The ISO/IEC 27001 standard updates in 2022 align with the evolving landscape of digital business practices, including the increased adoption of Remote Working, Bring Your Own Device (BYOD), and growing reliance on Cloud Service.

The general changes implemented in ISO/IEC 27001:2022 include: 

1. Changes in the total number of Annex A controls, from 114 to 93, with the following breakdown: 

• 24 merged controls
• 23 controls with changed names 
• 35 controls with changed numbering 
• 11 new/additional controls, which include:
  • Threat Intelligence 
  • Information Security for Cloud Services 
  • Information and Communications Technology (ICT) Readiness for Business Continuity 
  • Physical Security Monitoring 
  • Monitoring Activities 
  • Web Filtering 
  • Data Masking 
  • Secure Coding 
  • Configuration Management 
  • Information Deletion 
  • Data Leakage Prevention 

2. Restructuring of Annex A control domains into 4 main domains: 

• People (8 Controls): Controls concerning individuals, such as Teleworking, Filtering, and Confidentiality Agreements. 
• Organizational (37 Controls): Controls concerning the organization, such as Information Security Policies, Return of Assets, and Information Security for the Use of Cloud Services. 
• Technological (34 Controls): Controls concerning technology, such as Authentication, Information Deletion, Data Leakage Prevention, and System Development. 
• Physical (14 Controls): Controls concerning physical objects, such as Storage Media, Equipment Maintenance, Physical Security Monitoring, and Securing Office Rooms. 

3. Five types of attributes for controls to facilitate easier categorization, consisting of: 

• Control Type (Preventive, Detective, Corrective) 
• Information Security Aspect (Confidentiality, Integrity, Availability) 
• Cybersecurity Concepts (Identify, Protect, Detect, Respond, Recover) 
• Operational Capabilities (Governance, Asset Management, Risk Management, etc.) 
• Security Domains (Governance, Protection, Business Continuity) 

Overall, there are no significant differences between the core requirements of ISO/IEC 27001:2022 and ISO/IEC 27001:2013. However, the changes in Security Controls necessitate updating the Statement of Applicability (SOA) as a top priority. 

Key to Transitioning to ISO/IEC 27001:2022 

Organizations can initiate their transition to ISO/IEC 27001:2022 immediately, with a deadline of October 25, 2025, or three years from the standard’s publication date. The milestones are as follows: 

While the publication of ISO/IEC 27001:2022 will necessitate a transition process, there is no need for concern. Robere & Associates is ready to assist your organization in navigating this transition. 

Robere & Associates is committed to supporting you since the release of the ISO/IEC 27001:2022 standard. We will continue to provide updates on its progress and offer further details on the necessary transition process. 

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What is System Security Hardening? 

ISO/IEC 27001:2013 is an international standard that outlines requirements for information security management systems. Annex 12.6.1 (Management of Technical Vulnerabilities) and Annex 14.2.8 (System Security Testing) emphasize the importance of securing systems and applications from potential attacks. One utilized method is system hardening, which is the process of securing a system or application to mitigate the risk of hacker attacks. 

In the IT sphere, the term “security hardening” is frequently employed when systems or applications are about to be deployed or enter a production environment. System hardening constitutes a collection of tools, techniques, and best practices designed to reduce vulnerability to cyberattacks. Its objective is to eliminate attack vectors and minimize the attack surface that can be exploited by hackers or malware. 

Types of System Hardening 

System hardening encompasses several key aspects within IT ecosystem security. The following are the five primary types of hardening: 

1. Application Hardening – Securing applications from exploitation and malicious attacks. 
2. Operating System Hardening – Eliminating unnecessary services or configurations on the OS. 
3. Server Hardening – Securing servers from unauthorized access or exploitation. 
4. Database Hardening – Preventing data breaches through access control and encryption settings. 
5. Network Hardening – Enhancing network security with firewalls, segmentation, and access control. 

Why is System Hardening Important? 

System hardening plays a crucial role in lowering the probability of systems being hacked by reducing potential entry points for attacks. This measure is indispensable in industries that implement stringent security standards, such as the Payment Card Industry Data Security Standard (PCI DSS) in the financial sector and the Health Insurance Portability and Accountability Act (HIPAA) in the healthcare sector. 

System hardening should be conducted periodically throughout the technology lifecycle, from initial installation to when the system operates in a live production environment. Some organizations even develop automated hardening methods to accelerate and enhance the effectiveness of this process. 

Does System Hardening Guarantee 100% Security? 

The answer is no. No system is 100% secure, but system hardening can significantly enhance a system’s resilience against attacks and reduce the likelihood of exploitation. By implementing hardening, attacks that could initially be executed by hackers with basic skill levels will become more challenging, allowing only hackers with higher skill levels to attempt to penetrate the system. 

With the appropriate approach, system hardening will become an integral part of a broader cybersecurity strategy, assisting organizations in protecting their data and IT infrastructure. 

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IT GRC Team
Robere & Associates (Indonesia)